Generate new business through referrals and lead sources.
Follow up clients to assure satisfaction and address any concerns or issues proactively.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Litigation Volunteer / Case Worker National Centre
National Centre for Domestic Violence
01.2015 - 12.2017
Conducted client interviews, demonstrating empathy and professionalism.
Worked fast to complete tasks and meet daily deadlines.
Followed instructions and procedures to complete assigned tasks.
Smart Law Legal Events Assistant
Citizenship Foundation
06.2016 - 09.2016
Managed logistics for events, ensuring smooth execution and positive attendance experience.
Liaised with high-profile speakers, including Lord Andrew Phillips, to prepare event materials.
Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Trainee Gateway Assessor
Citizens Advice Bureau
12.2015 - 09.2016
Conducted consultations, identified key legal and personal issues, and referred clients to appropriate services.
Supported departmental tasks to increase understanding of industry processes.
Performed administrative functions, answering phones and filing paperwork in support of department.
Worker Protection
Cleshar Contractors Service
02.2014 - 10.2017
Supervised worksite compliance and safety for 20-person. team, reducing accidents and ensuring regulation adherence.
Assisted human resources department in creating detailed job hazard analyses for various positions within the organization, improving worker protection measures where needed.
Optimized worker protection with appropriate personal protective equipment selection and usage guidance.
Driver
Uber And Lyft
03.2021 - Current
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Addressed and resolved customer inquiries and concerns, fostering positive relationships.
Education
Master of Laws - Law
Washington University in St Louis
St. Louis, MO
05-2019
Bachelor of Laws With Honors - Law
Anglia Ruskin University
Cambridge UK
05-2012
AS Level - Law
Basildon College
Essex, UK
06-2006
Skills
Interpersonal communication: Ability to build and maintain professional relationships
Adaptability and flexibility: Quick to adjust to changing priorities
Organizational skills: Highly skilled in managing schedules
Attention to detail: meticulous in documentation, ensuring accuracy in all tasks
Employee relations: Proficient in addressing workplace concerns
Languages
English
Full Professional
Timeline
Director of Operations
Dayspring Medical Staffing Agency
02.2022 - Current
Driver
Uber And Lyft
03.2021 - Current
Smart Law Legal Events Assistant
Citizenship Foundation
06.2016 - 09.2016
Trainee Gateway Assessor
Citizens Advice Bureau
12.2015 - 09.2016
Litigation Volunteer / Case Worker National Centre
Long Term Care Aide / Travel CNA at Aureus Medical Staffing Agency - Travel AgencyLong Term Care Aide / Travel CNA at Aureus Medical Staffing Agency - Travel Agency