Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Nathaniel Emmanuel

East Moline,IL

Summary

Logistics Coordinator with over 14 years of expertise in managing shipping operations and enhancing customer relations. Proficient in ERP systems and inventory management, consistently driving improvements in warehouse efficiency and customer satisfaction. Skilled communicator and problem solver, adept at conflict resolution and fostering team collaboration to ensure seamless operational flow. Recognized for strong leadership in guiding teams, managing complex projects, and achieving strategic objectives while developing efficient processes that align with organizational goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

18
18
years of professional experience

Work History

Ship Dock

Amazon
05.2025 - 08.2025
  • Oversaw dock operations, ensuring timely shipments and reducing delays by optimizing workflows.
  • Collaborated with team to enhance loading efficiency, achieving faster turnaround times.
  • Implemented safety protocols, decreasing workplace incidents and fostering a secure environment.
  • Managed inventory accuracy, contributing to improved stock management and resource allocation.
  • Streamlined dock operations by reorganizing workflows, resulting in faster loading times and improved shipment accuracy.
  • Coordinated with logistics teams to enhance communication, leading to a smoother process and timely deliveries.
  • Analyzed dock performance metrics to identify bottlenecks, implementing solutions that yielded noticeable results in efficiency.
  • Fostered a team-oriented environment, encouraging collaboration and boosting morale among dock workers.
  • Implemented a digital inventory tracking system, significantly reducing discrepancies and enhancing overall accuracy.

Spark driver/delivery driver

Self employed
01.2024 - 08.2025
  • Delivered packages efficiently, enhancing customer satisfaction and route optimization.
  • Managed logistics independently, achieving timely deliveries and maintaining high service standards.
  • Utilized navigation tools to improve delivery accuracy and reduce travel time.
  • Resolved delivery challenges promptly, ensuring consistent client satisfaction.
  • Demonstrated strong organizational skills, leading to improved operational efficiency.
  • Streamlined delivery routes, resulting in faster package arrival times and enhanced overall customer satisfaction.
  • Analyzed traffic patterns and adjusted schedules, achieving notable improvements in on-time deliveries.
  • Maintained accurate delivery logs and documentation, ensuring compliance with safety regulations and service standards.
  • Engaged with clients to resolve issues and gather feedback, fostering stronger relationships and loyalty.
  • Demonstrated strong communication skills, effectively coordinating with customers to address inquiries and concerns.

Parts Picker/PDC PRODUCTION

John Deere
01.2021 - 01.2022
  • Managed ERP for shipping operations, ensuring seamless inventory accuracy and reporting.
  • Conducted cycle counts, enhancing inventory precision and supporting production schedules.
  • Prepared and organized materials for shipment, optimizing warehouse efficiency.
  • Assisted in annual inventory, facilitating readiness for upcoming production cycles.
  • Streamlined shipping processes to enhance efficiency, achieving noticeable improvements in order processing times and customer satisfaction.
  • Conducted thorough cycle counts and reconciliations, ensuring accurate inventory levels and maintaining ERP system integrity.
  • Analyzed inventory data to identify trends, enabling proactive replenishment strategies that minimized production delays.

Customer Relation Desk/Membership Desk

Sam’s Club
01.2016 - 01.2017
  • Resolved customer issues swiftly, enhancing satisfaction and loyalty.
  • Managed cash operations, ensuring accuracy and accountability.
  • Addressed billing and service complaints, improving customer retention.
  • Directed unresolved grievances to appropriate departments for resolution.
  • Communicated product and service information effectively, boosting sales.
  • Provided exceptional customer service by addressing inquiries and resolving issues, fostering loyalty and enhancing overall customer satisfaction.
  • Streamlined billing processes, ensuring accurate charges and timely payments, which improved cash flow and reduced discrepancies.
  • Analyzed customer feedback to identify service trends, leading to actionable insights that enhanced service delivery and increased retention.
  • Coordinated with internal departments to escalate unresolved issues, ensuring timely resolutions and maintaining a positive customer experience.
  • Maintained accurate cash drawer balances through diligent tracking and reporting, contributing to financial integrity and operational efficiency.
  • Elevated customer satisfaction through effective issue resolution, leading to increased loyalty and repeat business.

Logistics Coordinator

Aramex Logistic LLC
01.2008 - 01.2015
  • Resolved customer issues, ensuring timely solutions and improved satisfaction.
  • Monitored shipment progress, addressing delivery errors to maintain service quality.
  • Communicated investigation outcomes to customers, fostering transparency and trust.
  • Coordinated with stakeholders for accurate production approval, enhancing efficiency.
  • Managed orders and logistics, optimizing supplier agreements for cost-effective processes.
  • Streamlined shipment tracking processes, leading to enhanced delivery accuracy and minimized customer complaints.
  • Fostered strong relationships with suppliers and buyers, facilitating smoother production approvals and ensuring timely product launches.
  • Analyzed customer feedback to implement corrective actions, resulting in noticeable improvements in service satisfaction.
  • Implemented the MASA order system for purchasing, optimizing order management and expediting shipment processes.
  • Coordinated with cross-functional teams to manage engineering change requests, ensuring efficient integration of product enhancements.
  • Optimized logistics workflows, significantly enhancing order processing speed and contributing to overall customer satisfaction.

Education

Bachelor's Degree - Liberal Arts and Sciences

University of Karachi
Karachi, PA
05.1992

Skills

  • Budget Management
  • Service oriented
  • Poised under pressure
  • Critical thinking
  • Leadership
  • Work independently
  • Customer Service
  • Microsoft Office
  • Data Entry
  • SAP
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Organization and time management

Hobbies and Interests

Outdoor games, Travel, Great food, Spending time with family/friends

Timeline

Ship Dock

Amazon
05.2025 - 08.2025

Spark driver/delivery driver

Self employed
01.2024 - 08.2025

Parts Picker/PDC PRODUCTION

John Deere
01.2021 - 01.2022

Customer Relation Desk/Membership Desk

Sam’s Club
01.2016 - 01.2017

Logistics Coordinator

Aramex Logistic LLC
01.2008 - 01.2015

Bachelor's Degree - Liberal Arts and Sciences

University of Karachi

Similar Profiles

CREATE PROFILE