Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Apheresis Technician
American Red Cross Blood Donation Center
Rockville, MD
03.2024 - Current
Gained expertise in handling equipment to procure various blood products, such as whole blood, platelets, plasma, and red blood cells.
Verified patient information, and accurately labeled and documented specimen containers.
Participated in ongoing training and education to stay current with phlebotomy techniques and best practices.
Performed vital assessments, including pulse, blood pressure, temperature, and hemoglobin levels.
Prepared and packaged specimens for courier transport.
Provided consistent, high-quality service to customers daily.
Ensured donor safety by maintaining accuracy and vigilance during long workdays.
Preserved sterile environment to guarantee donor comfort, coworker safety, and personal well-being.
Served at different donor centers in
40-45hr/wk
Shift Supervisor
LEGO
Bethesda, MD
12.2023 - 03.2024
Prepared reports summarizing findings from associate performance evaluations.
Assigned tasks to team members based on their strengths and skill sets.
Coordinated with other departments to ensure smooth workflow between shifts.
Completed opening and closing duties to facilitate business operations.
Performed cash-handling duties such as counting money, balancing registers, and preparing bank deposits.
Provided customer service by answering incoming calls and responding to inquiries.
Uses Workday, Zipline, and Microsoft Excel to complete tasks.
20hr/wk
Barista Trainer
Starbucks
Montgomery Village, MD
08.2019 - 03.2024
Delivered superior service quality to reinforce corporate reputation.
Instructed staff in customer interaction techniques, order fulfillment processes, and area maintenance tasks.
Delivered exceptional guest experiences with enthusiastic greetings and attentive service.
Addressed and resolved customer concerns to maintain brand loyalty.
Prepared and served coffee, espresso drinks, blended coffees, teas, and food items.
20-30hr/wk
Student Intern Lead
Taekwondonomics
Toa Payoh, Singapore
01.2023 - 03.2023
Acquired skills in strength-based leadership focusing on influencing and relationship building.
Evaluated existing programs and initiatives related to internships and identified areas of improvement.
Provided regular progress updates on planned events during strategic discussions.
Analyzed the latest trends in social media and martial arts schools, performing comprehensive market research.
Cultivated positive working relationships with both interns and management.
Created a functional website alongside fellow interns, despite lack of experience.
20hr/wk
Education
Bachelor of Global Management - Global Management: Int'l Business & Culture
Arizona State University
Tempe, AZ
05-2023
Associate of Arts - Humanities, Arts, Communications, And Languages
Montgomery College
Rockville, MD
12-2020
Skills
Adaptability and flexibility
Coaching and mentoring
Time management abilities
Problem-solving
Reliable customer service
Fast learner
Calm under pressure
Detail-oriented
Articulate
Team collaboration
Professionalism
Specialized Experience
Strong command of the English language, both written and spoken (native language).
Lived, Worked, and Studied in Singapore for three months (Early January 2023-Late March 2023)
Worked in various types of customer service for 10 years (2015-Present)
Worked and went to school with people from varied backgrounds regarding age, sex, sexual orientation, ethnicity, religion, and academic background.
Timeline
Apheresis Technician
American Red Cross Blood Donation Center
03.2024 - Current
Shift Supervisor
LEGO
12.2023 - 03.2024
Student Intern Lead
Taekwondonomics
01.2023 - 03.2023
Barista Trainer
Starbucks
08.2019 - 03.2024
Bachelor of Global Management - Global Management: Int'l Business & Culture
Arizona State University
Associate of Arts - Humanities, Arts, Communications, And Languages
Montgomery College
Similar Profiles
Lauryn AndersonLauryn Anderson
Special Collection Technician at American Red Cross Blood Donation CenterSpecial Collection Technician at American Red Cross Blood Donation Center