Character-driven professional with strong integrity and a proven work ethic. I thrive on challenges and pursue continuous personal growth while driving interpersonal development and collaboration across teams.
Overview
8
8
years of professional experience
Work History
Carpenter's Apprentice
Dovetail Construction Co.
San Antonio, TX
06.2017 - 08.2019
Developed foundational carpentry skills, contributing to projects including framing, crown molding, and home additions.
Maintained high standards of safety and quality while honing tool proficiency and attention to detail.
Strengthened problem-solving, teamwork, and communication abilities, preparing to thrive in fast-paced construction environments requiring adaptability and continuous learning.
Curbside Department, Cross-Department Trained
H-E-B
Spring Branch, TX
10.2021 - 09.2023
Progressed through key roles, enhancing retail expertise and operational efficiency.
As a Personal Shopper, excelled in selecting and preparing online orders, ensuring accuracy and quality for customer satisfaction.
In the overnight production role, demonstrated teamwork and adherence to safety protocols while managing inventory and unloading shipments using power jacks and lifts.
Optimized logistics through critical thinking and effective team coordination.
Although accepted into the School of Retail Management for Curbside, was unable to attend.
This progression equipped me with a robust skill set, preparing me for diverse challenges, with a proactive and skilled approach.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Telecom. Tech I: Service Installer
G.V.T.C.
New Braunfels, TX
11.2023 - 05.2025
Installed, maintained, and repaired GVTC's telephone, internet, and cable services for residential and business customers.
Proactively upsold products and services daily, helping customers optimize their bills by recommending tailored packages, running new lines, and installing additional devices or services.
Acted as the field extension of customer service and business operations, regularly contacted internal teams to obtain quotes and schedule orders on the spot, ensuring seamless execution and satisfaction.
Earned commissions through consultative selling, driven by a head for business, and a heart for people, not quotas.
Handled copper, coax, and fiber installations, performed troubleshooting with specialized test equipment, and ensured customer satisfaction through clear communication and reliable service.
Selected as the sole VOIP Tech I installer for Blanco, Spring Branch, and Gonzales territories, and entrusted with training and mentoring new Tech I hires.
Collaborated with teams to implement new technology solutions effectively.
Recognized for professionalism, problem-solving, and clear communication.
Advanced to Tech II role with specialization in fiber optic installations, splicing, and network troubleshooting.
Diagnosed and resolved complex service issues using OTDRs and power meters, optimized network performance, and coordinated daily with engineering teams, Service Center, Business Operations, and IT, to ensure seamless operations and issue resolution.
Education
ISSA Certified Personal Trainer/Transformational Specialist/ISSA CPR-AED Certified - Fitness, Personal Training, And Health Sciences
International Sports Sciences Association
Phoenix, Arizona
09.2025
High School/Early College -
Memorial Early College High School
New Braunfels, TX
05.2020
Skills
Adaptable learner
Collaborative teamwork
Proactive leadership
Effective stewardship
Verbal and written communication
Customer service and empathy
Project management
Problem resolution
Network configuration
Team building
Awards
2nd Place, State of Texas - CyberPatriot Competition, Recognized in the national high school cybersecurity competition hosted by the Air Force Association for technical skill and team performance.
School Compassion Award, Student-nominated honor for consistently demonstrating selfless compassion, positively impacting peers and the school community.
Robotics Student of the Year, Teacher-nominated award for excellence, initiative, and mentoring peers to achieve collective success.
National Honor Society, Inducted for academic excellence, leadership, service, and commitment to community values.