Nathaniel Evans
Houston
Summary
Dynamic leader with proven expertise in workflow management and team development, honed across roles from Houseman Supervisor at Melrose Mansion to Assistant General Manager at Wingstop. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in team efficiency and service quality. Skilled in health and safety, with a strong foundation in effective communication and leadership.
Overview
9
9
years of professional experience
Work History
Houseman Supervisor
Melrose Mansion
05.2024 - 11.2024
- Conducted regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards and timely completion of tasks.
- Coordinated daily assignments for housemen crew, maximizing productivity while minimizing labor costs.
- Ensured compliance with health safety regulations by conducting regular trainings on proper chemical usage, equipment handling, and personal protective gear requirements.
- Participated in hiring processes for new houseman employees by reviewing applications, conducting interviews, and making recommendations based on qualifications.
- Communicated effectively with other department supervisors to maintain seamless operation across all hotel functions.
- Enhanced guest satisfaction through prompt response to requests, addressing concerns, and providing exceptional service.
- Developed comprehensive schedules that ensured adequate staffing levels during peak periods while avoiding overstaffing during slower times at the hotel property.
- Maintained a clean and well-organized work environment for efficient operations and reduced workplace hazards.
- Supported continuous improvement initiatives by identifying areas for potential improvement and suggesting appropriate actions to management.
Team Captain
PrimeFlight
09.2021 - 01.2022
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
- Monitored individual performance metrics regularly, identifying areas for improvement while recognizing exemplary contributions from team members.
- Resolved conflicts within the team swiftly, ensuring an amicable resolution that maintained workplace harmony while addressing core issues constructively.
- Ensured smooth operations by maintaining open lines of communication between team members and upper management.
- Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.
- Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
- Boosted team morale by organizing team-building activities and fostering a positive work environment.
Line Leader
Amazon
09.2019 - 01.2020
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
- Monitored product quality to achieve superior quality reputation.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
Assistant General Manager
Wingstop
05.2016 - 05.2018
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Warehouse Associate
Starplast
09.2017 - 01.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
Humble High School
Humble Tx05.2020
Skills
- Scheduling and planning
- Health and safety
- Housekeeping
- Recruitment and hiring
- Customer service
- Decision-making
- Training and mentoring
- Team building
- Workflow management
- Teamwork
- Time management
- Excellent communication
- Computer skills
- Organizational skills
- Employee training
- Training and development
- Team development
- Staff management
- Communication skills
- Leadership and management
Timeline
Houseman Supervisor
Melrose Mansion
05.2024 - 11.2024
Team Captain
PrimeFlight
09.2021 - 01.2022
Line Leader
Amazon
09.2019 - 01.2020
Warehouse Associate
Starplast
09.2017 - 01.2018
Assistant General Manager
Wingstop
05.2016 - 05.2018
Humble High School
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