Nathaniel Ferguson
Smithville
Summary
Analytical professional with a strong background in technical operations and electro-mechanical assembly. Achieved consistent production goals while maintaining high safety standards and collaborating with engineering teams to enhance processes. Expertise in troubleshooting automated systems and ensuring data integrity in high-security environments.
Overview
11
11
years of professional experience
Work History
Production Associate
Starlink (SpaceX)
Bastrop
09.2025 - Current
- Executed critical electro-mechanical integration and functional testing on satellite communication hardware subassemblies.
- Identified safety risks during 12-hour shifts by adhering to OSHA standards and SpaceX protocols.
- Programmed load and diagnosed automated manufacturing systems to isolate software errors, ensuring continuous uptime.
- Collaborated with engineering division to troubleshoot prototype builds and establish calibration schedules.
- Achieved daily, weekly, and monthly production goals consistently.
- Conducted quality inspections to maintain production standards.
- Collaborated with team members to streamline workflow processes.
- Maintained a clean and organized work environment in compliance with safety regulations.
Tax Examiner (Systems & Data Administration)
Internal Revenue Service
Austin
12.2020 - 09.2025
- Managed analysis and auditing of tax information on proprietary federal software systems, ensuring data integrity and compliance.
- Evaluated domestic and international tax forms for accuracy, identifying discrepancies efficiently.
- Processed sensitive information while adhering to strict information security standards, mitigating risks of data breaches.
- Maintained compliance profiles through thorough examination of classified data matrices.
Assistant Manager & Technical Support Lead
T-Mobile
Austin
12.2017 - 12.2020
- Enforced data privacy frameworks to secure customer authentication and personal identifiable information (PII).
- Diagnosed device-level operating system errors, network provisioning failures, SIM card activations, and hardware issues as advanced technical support.
- Maintained network connectivity for local POS terminals, smart displays, and inventory scanners, minimizing technical downtime.
- Managed data backups, cloud synchronizations, and end-user device wipes to prevent unauthorized data exposure.
- Coordinated team schedules and sales goals while tracking in-store data.
Assistant Manager of Operations
GameStop
Austin
06.2015 - 12.2017
- Supervised daily operations, including shift scheduling and duty assignments.
- Onboarded retail teams on operational store software and digital inventories, streamlining technical return protocols.
- Managed customer service inquiries, resolving complaints to enhance customer satisfaction.
- Supervised daily operations, optimizing shift scheduling and duty assignments for improved workflow.
- Inspected and diagnosed consumer electronics, including gaming consoles and mobile devices, for hardware and software issues.
Education
High School Diploma -
Cedar Creek High School
Cedar Creek, TX01-2015
Skills
- Electro-Mechanical Assembly
- Calibration Schedules
- Assembly Line Support
- Production Workflow Management
- Inventory Control
- Process Improvement
- Equipment Maintenance
- Windows & Teams
- Material Handling
- Stock Management
- Data Logging
- Machine Operation
- Technical schematics
- Production Scheduling
- Quality Control
- Standard Operating Procedures
Technical Skills
Electro-Mechanical Assembly, Component Diagnostics, Mobile & Desktop OS Troubleshooting, Network Provisioning, Personal Information Protection (PII), OSHA Safety Compliance, Risk Mitigation, Audit Procedures, Microsoft Windows, POS Systems, Database Navigation, 10-Key Data Entry, Automated Machinery Programming, Technical Schematics, Calibration Schedules, Quality Assurance (QA Testing), Technical Documentation
Timeline
Production Associate
Starlink (SpaceX)
09.2025 - Current
Tax Examiner (Systems & Data Administration)
Internal Revenue Service
12.2020 - 09.2025
Assistant Manager & Technical Support Lead
T-Mobile
12.2017 - 12.2020
Assistant Manager of Operations
GameStop
06.2015 - 12.2017
High School Diploma -
Cedar Creek High School