Nathaniel Fernandez
Laughlin,NV
Summary
Experienced technical customer support professional adept at resolving complex issues and delivering user-friendly solutions. Proven track record of improving customer satisfaction through effective troubleshooting and prompt responses. Strong problem-solving, communication, and technical skills across various platforms.
Overview
7
7
years of professional experience
Work History
Technical Customer Support Specialist
Tandem Diabetes Care Inc.
San Diego, CA
04.2023 - Current
- Provided technical support to customers via phone and email.
- Assisted customers with troubleshooting software issues.
- Identified customer needs and offered appropriate solutions.
- Resolved customer inquiries in a timely and accurate manner.
- Created detailed documentation of all customer interactions.
- Analyzed system performance logs to identify potential problems.
- Coordinated with other departments to ensure resolution of complex cases.
- Followed up with customers post-resolution to ensure satisfaction levels.
- Maintained high level of professionalism at all times when dealing with customers.
Customer Service Representative
Decker's
Bloomfield, CO
09.2022 - 01.2023
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Case Worker
Maximus/EDD
Los Angeles, CA
02.2022 - 08.2022
- Verified the authenticity and correctness of unemployment claims by conducting thorough proofreading.
- Ensured accuracy of information in claims documentation
- Developed comprehensive documentations for exceptional faults relating to claims
Customer Support Specialist
Metlife/ADP
New York, NY
11.2021 - 01.2022
- Responded to customer requests via telephone, providing service to customers who have insurance or other financial service products
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas
Retail Sales Associate / Commercial Driver
Autozone
Montclair, CA
03.2020 - 10.2021
- Ensure assigned store tasks are completed in a timely manner on assigned shift
- Operates cash registers and follows established cash handling procedures
- Ensures commercial products are delivered on time and in excellent condition
- Drives delivery vehicle to transport parts to Commercial customers, including the loading and unloading of parts
Warehouse Associate
Walmart eCommerce
Chino, CA
11.2019 - 01.2020
- Adept in handling truck unloading/loading operations at delivery bay
- Ensured timely processing of incoming products
- Checked appropriate content of all packages before shipment
Delivery Driver
Uber Eats/ Doordash
Chino, CA
12.2017 - 11.2019
- Maintained high accuracy and achieved a satisfaction rating of 4.81/5 by consistently delivering on time.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Education
Some College (No Degree) - Automotive Sciences
Fullerton College
Fullerton, CASkills
- Driving
- Security
- Computer skills
- Excel
- Powerpoint
- Software troubleshooting
- Remote Support
- Systems Analysis
- User Support
- Customer Service
- Technical Support
- Technical Troubleshooting
- Product Troubleshooting
- Complaint resolution
- Technical documents comprehension
Accomplishments
- Advanced in Customer Technical Support position within first year of employment maintaining metrics exceeding expectations.
Timeline
Technical Customer Support Specialist
Tandem Diabetes Care Inc.
04.2023 - Current
Customer Service Representative
Decker's
09.2022 - 01.2023
Case Worker
Maximus/EDD
02.2022 - 08.2022
Customer Support Specialist
Metlife/ADP
11.2021 - 01.2022
Retail Sales Associate / Commercial Driver
Autozone
03.2020 - 10.2021
Warehouse Associate
Walmart eCommerce
11.2019 - 01.2020
Delivery Driver
Uber Eats/ Doordash
12.2017 - 11.2019
Some College (No Degree) - Automotive Sciences
Fullerton College
Similar Profiles
Tiffani WagnerTiffani Wagner
Material Planner /Procurement Buyer at Tandem Diabetes Care Inc.Material Planner /Procurement Buyer at Tandem Diabetes Care Inc.
Riley BarelaRiley Barela
LEAD-CUSTOMER SUCCESS ADVOCATE at Tandem Diabetes Care RemoteLEAD-CUSTOMER SUCCESS ADVOCATE at Tandem Diabetes Care Remote
Lisa SchoenLisa Schoen
Supply Sales Specialist 1 at Tandem Diabetes Care Inc.Supply Sales Specialist 1 at Tandem Diabetes Care Inc.