Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathaniel Figueroa

Lead Dispatch Coordinator

Summary

Diligent Lead Dispatch Coordinator with solid background in dispatching and customer service. Demonstrated success in managing high-volume accounts and ensuring timely delivery of services as well as timely pickups . Proven ability to optimize dispatch routes and enhance team efficiency through effective communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Language

Work History

Dispatch Lead

GO2 Logistics
01.2022 - Current
  • Developed strong relationships within my operations , dispatch and sales team .
  • Provided exemplary customer service to drivers and customers on all loads.
  • Reduced errors in dispatch and operations teams by analyzing data and auditing work.
  • Trained new employees on company policies, procedures, and best practices within the dispatch department.
  • Implemented new steps to take dealing with different customers / carriers , further increasing the amount of business the company is receiving .
  • Utilized advanced problem-solving skills to quickly resolve dispatch-related issues as they arose.
  • Managed high-pressure situations calmly, ensuring timely resolution of issues and customer satisfaction.

Audio Engineer

PVTSTCK
01.2019 - Current
  • Organizing studio time for various clients and overseeing the sessions , ensuring everything goes smoothly.
  • Improved team communication by fostering an open dialogue between engineers, musicians, producers, and other stakeholders involved in projects.
  • Boosted client satisfaction rates by providing exceptional customer service and addressing concerns promptly.
  • Planned, organized, and oversaw music events from concept to execution, coordinating staff and vendors, and ensuring seamless event operations that met both creative and business goals.

Sales Associate

Footlocker Retail
01.2020 - 12.2021
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

William Howard Taft High School
Chicago, United States
05.2001 -

Skills

    Analyzing Data

    Customer service

    Quick thinking

    Problem-solving

    Team collaboration

    Multitasking

Timeline

Dispatch Lead

GO2 Logistics
01.2022 - Current

Sales Associate

Footlocker Retail
01.2020 - 12.2021

Audio Engineer

PVTSTCK
01.2019 - Current

High School Diploma -

William Howard Taft High School
05.2001 -

Similar Profiles

CREATE PROFILE
Nathaniel FigueroaLead Dispatch Coordinator
Profile built at Zety.com