Nathaniel Garcia
San Antonio,Texas
Summary
Dynamic professional with a proven track record at the Walt Disney Company, excelling in customer service and problem-solving. Leveraged data analytics to enhance viewer satisfaction and streamline support processes. Known for exceptional communication and client relationship building, consistently delivering innovative solutions to complex challenges.
Offering excellent interpersonal skills and genuine desire to develop in customer-focused environment. Delivers exceptional communication abilities and quick learning aptitude to grasp viewer support knowledge. Ready to use and develop active listening and problem-solving skills in [Desired Position] role.
Developed communication and problem-solving skills in dynamic customer support environment. Excel in resolving issues and providing quality assistance to improve user satisfaction. Seeking to transition into new field where these skills can drive positive outcomes and enhance service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Viewer Experience Advocate
Walt Disney Company
11.2024 - 04.2025
- Conducted thorough research on complex cases, ensuring comprehensive resolutions that met both company guidelines and customer expectations.
- Supported continuous process improvement efforts by suggesting innovative ideas for enhancing customer support systems and procedures.
- Enhanced customer satisfaction by promptly addressing and resolving viewer inquiries and concerns.
- Utilized data analytics tools to monitor performance metrics, identifying areas for improvement in the viewer experience journey.
- Streamlined communication with customers for improved understanding of their needs and providing personalized solutions.
Garden Center Associate
Lowes
10.2023 - 10.2024
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
- Developed strong relationships with vendors for consistent delivery scheduling and better access to new products or promotions.
- Demonstrated expertise in garden design principles during consultations with clients seeking landscape solutions.
- Assisted customers with loading purchases, ensuring a seamless shopping experience.
Damage Controlman
United States Naval Service
08.2023 - 10.2023
- Enhanced vessel safety by conducting regular inspections and maintenance of damage control equipment.
- Conducted thorough investigations into incidents related to damage control, identifying root causes and implementing corrective actions.
- Safeguarded essential systems during flooding situations, executing prompt isolation measures to minimize collateral damage.
- Improved emergency response times through the development and execution of comprehensive drills simulating various shipboard emergencies.
Viewer Experience Advocate
Hulu
09.2021 - 08.2022
- Conducted thorough research on complex cases, ensuring comprehensive resolutions that met both company guidelines and customer expectations.
- Supported continuous process improvement efforts by suggesting innovative ideas for enhancing customer support systems and procedures.
- Enhanced customer satisfaction by promptly addressing and resolving viewer inquiries and concerns.
- Utilized data analytics tools to monitor performance metrics, identifying areas for improvement in the viewer experience journey.
- Maintained detailed records of customer interactions, following up as necessary to achieve a satisfactory resolution.
Apprentice Electrician
Cappadonna Electrical Contractor Inc
06.2020 - 05.2021
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Education
High School Diploma -
John Paul Stevens
600 N Ellison Dr, San Antonio, TX 7825106-2020
Skills
- Patience and composure
- Client relationship building
- Customer service expertise
- Exceptional communication
- Teamwork
- Customer service
- Problem-solving
- Multitasking Abilities
- Computer skills
- Excellent communication
- Team collaboration
- Shipping and receiving
Certification
- Forklift operator, Lowes - 11/2023-10/2024
Languages
English
Native or Bilingual
Timeline
Viewer Experience Advocate
Walt Disney Company
11.2024 - 04.2025
Garden Center Associate
Lowes
10.2023 - 10.2024
Damage Controlman
United States Naval Service
08.2023 - 10.2023
Viewer Experience Advocate
Hulu
09.2021 - 08.2022
Apprentice Electrician
Cappadonna Electrical Contractor Inc
06.2020 - 05.2021
High School Diploma -
John Paul Stevens
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