Nathaniel Glatz
Apopka
Summary
Passionate and enthusiastic about rock climbing, with a strong desire to work in a space that aligns with my personal interests. I bring several years of customer service experience, where I developed strong communication, problem-solving, and team collaboration skills. Known for being reliable, friendly, and approachable, I’m eager to contribute to a positive and supportive gym environment. I'm excited to share my passion for climbing with others, assist new and experienced climbers, and help create a welcoming, community-focused space.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
08.2023 - Current
- Leverage store action plan to identify opportunities within the store and formulated a plan of action around opportunities
- Developed next level leaders within the store
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and standards with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Barista Trainer
Starbucks
04.2023 - 08.2023
- Leverage store action plan to identify opportunities within the store and formulated a plan of action around opportunities
- Developed next level leaders within the store
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and standards with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Barista
Starbucks
04.2022 - 04.2023
- Leverage store action plan to identify opportunities within the store and formulated a plan of action around opportunities
- Developed next level leaders within the store
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and standards with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Shift Leader
Huey Magoos Chicken
Altamonte Springs
03.2021 - 02.2022
- Trained and mentored new team members on service standards to enhance performance.
- Supervised daily operations, ensuring compliance with company policies.
- Enforced safety and sanitation protocols throughout work environment.
- Resolved customer complaints promptly to uphold high service quality.
- Provided exceptional customer service while maintaining a positive attitude during shifts.
- Oversaw cleaning of dining areas, restrooms, and kitchen equipment for sanitary conditions.
- Delegated tasks effectively, monitoring activities and ensuring timely completion.
Education
Bachelor of Science - Mechanical Engineering
University of Central Florida
Orlando, FL07-2027
Skills
- Interpersonal skills
- Development and training
- Problem solving
- Collaborative teamwork
- Customer service excellence
- Time management strategies
- Cash handling expertise
Certification
- Food Safety Certification 2023/2027
- Coffee Master Certification
- Greener Apron Certification
Languages
Spanish
Elementary
Rock Climbing
- I started rock climbing two years ago, but I’ve been climbing consistently for the past eight months. It’s become a hobby I genuinely enjoy and something I see myself sticking with for years to come. I recently learned how to belay, and I’m currently working toward learning how to lead climb with the goal of eventually getting into routesetting as well.
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
08.2023 - Current
Barista Trainer
Starbucks
04.2023 - 08.2023
Barista
Starbucks
04.2022 - 04.2023
Shift Leader
Huey Magoos Chicken
03.2021 - 02.2022
Bachelor of Science - Mechanical Engineering
University of Central Florida
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