Summary
Overview
Work History
Education
Skills
Awards
Professional Studio Musician
Timeline
Generic

Nathaniel Gonzalez

Marlton,NJ

Summary

Conscientious professional with extensive experience advocating for social, health, and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and customer service skills and committed to inspiring community service.

Overview

14
14
years of professional experience

Work History

Service Coordinator

UPMC
11.2021 - Current
  • Service Coordinator for the SE region of PA providing services across the continuum of care through a community-based approach to improve health outcomes for all members served.
  • Served as a primary point of contact for program members, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Responsibilities include: assessing a participants needs (annually or as needed), coordinating services, and monitoring the well-being of individuals with varying health conditions throughout Philadelphia.

Support Coordinator

Values Into Action
12.2018 - 11.2021
  • Working with teams and families to write person-centered service plans that promote an individual's growth, health, happiness, independence and support
  • Assisting individuals and families with navigating the Division of Developmental Disabilities waiver services as well as ensuring all health and care needs are being met on a monthly, quarterly, and annual basis.
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with participants.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.

Support Coordinator

Resources for Independent Living
03.2018 - 11.2018
  • Facilitating and writing individualized, person-centered service plans for individuals and their families
  • Maintaining monthly, quarterly and annual contact (via phone or face-to-face) with individuals and families to discuss progress toward achieving goals identified on the support plan.
  • Maintained detailed documentation of participant interactions and progress toward goals, providing a clear record of care provided.

Support Coordinator

Partnership for Community Supports
09.2014 - 03.2018
  • Locating, coordinating, and monitoring supports and services for individuals through the Pennsylvania waiver services
  • Developing and entering Individual Support Plans into HCSIS within required time frames, assuring individual and team participation, and meeting all regulation requirements.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.

Program Specialist & Music Therapy Teacher

ARC Philadelphia
05.2010 - 09.2014
  • Coordinated all aspects of consumer supports, ensuring implementation of behavior plans, regulatory and licensing compliance, maximizing consumer choice and treating all participants with personal dignity
  • Responsible for writing program plans, proposals, and assessments as well as chairing yearly and quarterly team meetings
  • Created and implemented a music program to support the various needs and desires of attending day program clients
  • Selection, training, and oversight of volunteers to assist with music lessons in a group setting.

Community Integration Facilitator

Resources for Human Development
08.2010 - 04.2011
  • Providing methods of effective psychiatric rehabilitation for individuals with mental illnesses
  • Supported each member's unique goals by making available various resources and tools helpful in the recovery process
  • Supervision of individuals on community outings
  • Daily notes (DAP format) and facilitator logs, program plans, including monthly linkage meetings around member goal setting and support.

Education

Bachelor of Arts in Music -

Valley Forge University
Phoenixville, PA

Skills

  • Telephone communication
  • Accurate Recordkeeping
  • Client Advocacy
  • Notetaking and documentation
  • Service monitoring and evaluation
  • Proficiency in Office programs
  • Meeting facilitation
  • Team Leadership

Awards

2014 Points Of Transformation Award for Habilitation - DBHIDS

Professional Studio Musician

On the side, I am a hard working, professional studio musician and local artist. When I am not recording, I help supervise a local church music team. In addition to this, I also serve as a substitute keyboard player for Chubby Checker. 

Timeline

Service Coordinator

UPMC
11.2021 - Current

Support Coordinator

Values Into Action
12.2018 - 11.2021

Support Coordinator

Resources for Independent Living
03.2018 - 11.2018

Support Coordinator

Partnership for Community Supports
09.2014 - 03.2018

Community Integration Facilitator

Resources for Human Development
08.2010 - 04.2011

Program Specialist & Music Therapy Teacher

ARC Philadelphia
05.2010 - 09.2014

Bachelor of Arts in Music -

Valley Forge University

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Nathaniel Gonzalez