Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lieutenant
Bowie County Sheriff's Office
Texarkana, TX
05.2023 - Current
Responded quickly to emergency situations in order to protect life or property.
Developed and implemented operational plans for personnel and equipment deployment.
Coordinated with other departments to ensure efficient completion of tasks.
Established cooperative relationships with community organizations to enhance communication between law enforcement agencies.
Supervised subordinate officers in the execution of their duties.
Maintained accurate records of daily operations, including personnel assignments, shift changes, and equipment maintenance.
Provided guidance and direction to staff on the proper use of departmental policies and procedures.
Developed training programs for new employees and conducted periodic refresher courses for existing personnel.
Ensured compliance with federal, state, local laws and regulations relating to public safety.
Created reports detailing incidents occurring during shifts along with recommendations for improvement.
Delegated work to staff, setting priorities and goals.
Digital Marketing Consultant
Sparklight Advertising
Texarkana, TX
12.2021 - 05.2023
Collaborated with graphic designers to create visually appealing graphics for digital campaigns.
Provided ongoing recommendations for improvement based on data-driven insights from analytics tools.
Analyzed web analytics data to identify trends in user behavior, optimize content performance, and inform future strategy decisions.
Designed social media strategies for clients across multiple platforms to engage target audiences and drive leads.
Conducted competitor analysis to understand the competitive landscape of each client's industry.
Managed online advertising campaigns through Google Adwords and other PPC networks to maximize ROI.
Developed and implemented successful digital marketing campaigns to increase website traffic, brand awareness, and customer engagement.
Implemented remarketing tactics such as retargeting ads that cater specifically towards past visitors of a website.
Tracked website performance using tools like Google Analytics and Hotjar to identify areas of improvement in UX and UI design.
Provided detailed reports on campaign progress using metrics such as CTRs, impressions.
Loan Officer
Texar Federal Credit Union
Texarkana, TX
11.2019 - 12.2021
Conducted risk analysis to identify potential losses associated with certain loans.
Performed quality assurance reviews on all closed loans for compliance purposes.
Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
Approved or denied loan applications based on established guidelines.
Reviewed credit histories, income statements, and other financial information of loan applicants.
Analyzed financial data to determine the feasibility of granting loans.
Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
Developed and maintained relationships with potential customers to increase loan business.
Assisted in the development of new products and services for loan customers.
Participated in community events to promote bank's consumer lending services.
Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
Loan Operations Specialist
Farmers Bank & Trust
Texarkana, TX
03.2017 - 11.2019
Conducted periodic reviews of existing loans in order to identify any potential problems or areas needing improvement.
Prepared disbursement requests, funded loans, and updated customer accounts in the system.
Investigated discrepancies with loan data and resolved them promptly.
Collaborated with team members in order to properly originate, fund, close, service, renew or modify loans as needed.
Monitored loan status to ensure compliance with terms of agreement.
Resolved delinquency issues by contacting borrowers directly via phone or email.
Reviewed loan documents and ensured that they met the requirements of applicable laws and regulations.
Analyzed financial statements, tax returns, credit reports, and other relevant documents when evaluating loan applications.
Restaurant General Manager
Pizza Hut
Texarkana, TX
01.2012 - 03.2017
Performed administrative tasks such as payroll processing and accounts receivable management.
Implemented cost-saving measures while maintaining high quality service levels.
Scheduled staff shifts and monitored labor costs.
Analyzed sales figures and trends to develop sales strategies that maximize profits.
Ensured compliance with health, safety and sanitation standards.
Resolved customer complaints in a professional manner.
Analyzed financial statements and prepared budgets for the restaurant.
Maintained accurate inventories of food, supplies and equipment.
Created weekly work schedules according to staffing needs.
Conducted regular meetings with staff members to discuss operational issues.
Recruited, trained and supervised staff members.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Reviewed financial statements including P&L statements to ensure budget targets were met.
Education
Associate of Science - Business Administration And Management
University of Arkansas
Texarkana, AR
05-2017
High School Diploma -
Arkansas High School
Texarkana, AR
05-2013
Skills
Data Management
Schedule Management
Employee Development
Inventory Management
P&L Administration
Teamwork and Collaboration
Decision-Making
Team building
Business Development
Operations Oversight
Accomplishments
Rookie of the Year (Presidents Club) - Sparklight
Certification
ALERTT Active Shooter Certification
SFST Certified
Google AdWords and SEO Certified
Texas Jailers License
References
References available upon request.
Timeline
Lieutenant
Bowie County Sheriff's Office
05.2023 - Current
Digital Marketing Consultant
Sparklight Advertising
12.2021 - 05.2023
Loan Officer
Texar Federal Credit Union
11.2019 - 12.2021
Loan Operations Specialist
Farmers Bank & Trust
03.2017 - 11.2019
Restaurant General Manager
Pizza Hut
01.2012 - 03.2017
Associate of Science - Business Administration And Management
University of Arkansas
High School Diploma -
Arkansas High School
ALERTT Active Shooter Certification
SFST Certified
Google AdWords and SEO Certified
Texas Jailers License
Similar Profiles
Scott LillisScott Lillis
Police Lieutenant at Bowie County Sheriff's OfficePolice Lieutenant at Bowie County Sheriff's Office
INSPECTOR / SHIFT COMMANDER /QUALITY CONTROL at ALACHUA COUNTY SHERIFF'S OFFICE, OFFICE OF PROFESSIONAL STANDARDSINSPECTOR / SHIFT COMMANDER /QUALITY CONTROL at ALACHUA COUNTY SHERIFF'S OFFICE, OFFICE OF PROFESSIONAL STANDARDS