Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Nathaniel Graham

Decatur,GA

Summary

Results-driven IT professional with expertise in application support, technical troubleshooting, and customer service. Proven track record at Carters Inc. as a Help Desk Agent with high customer satisfaction. Previous role as Inventory Control Specialist at Mitsubishi included innovating inventory tracking and achieving a 25% discrepancy reduction. Brings resourcefulness, communication skills, and empathy to contribute effectively to technical support teams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Help Desk Agent

Carters Inc.
05.2021 - Current
  • Effectively responded to incoming calls and emails from customers seeking technical assistance, managing an average of 30 inquiries per shift. Demonstrated strong communication and problem-solving skills to address and resolve customer issues promptly.
  • Assessed and troubleshoot technical issues related to hardware, software, and network connectivity.
  • Maintained accurate records of customer interactions, inquiries, and solutions.
  • Proactively identified recurring technical problems and suggested solutions to improve overall customer experience.
  • Achieved high customer satisfaction ratings and met or exceeded performance metrics consistently.
  • Collaborated with vendors to troubleshoot and resolve issues related to third party products and services.

Inventory Control Specialist

Mitsubishi Electric Corporation Via Randstad
05.2018 - 05.2021
  • Innovated inventory tracking, cutting discrepancies by 25% and enhancing efficiency.
  • Led audits, reducing discrepancies by 30% and ensuring compliance.
  • Implemented automated systems, cutting lead times by 40% and improving turnover.
  • Drove sustainability efforts, cutting excess inventory by 20% for cost savings.
  • Trained teams, enhancing proficiency in inventory management.
  • Established real-time dashboards for data-driven optimization.
  • Developed predictive analytics, reducing stockouts by 15%.
  • Integrated RFID, boosting accuracy by 30%.
  • Optimized vendor management, cutting costs by 20% through partnerships.

Warehouse Order Filler/Picker

CVS Pharmacy
05.2017 - 05.2018
  • Fulfilled an average of 75 customer orders daily, consistently meeting or exceeding productivity standards.
  • Safely transported customer orders to the delivery platform, ensuring compliance with safety and security protocols.
  • Utilized RF scanner to accurately pick and process customer orders for shipment, maintaining a high level of precision.
  • Achieved a 99.5% accuracy rate in both inbound and outbound shipments, minimizing errors and enhancing customer satisfaction.
  • Effectively sorted, tagged, and organized merchandise from vendors, contributing to an efficient inventory management system.
  • Maintained meticulous records, documenting 1,200 items received and efficiently handling 15% of damaged merchandise returns.
  • Conducted regular physical inventory checks, promoting accurate stock levels and timely replenishment.

Grocery Manager

Tops Markets
12.2015 - 04.2017
  • Promoted to grocery manager after learning all aspects of the business.
  • Managed daily store operations, including opening and closing procedures.
  • Maintained merchandise inventory levels; Prepared food displays and stocked shelves with new merchandise.
  • Trained staff and prepared work schedules; Monitored store payroll and budget.
  • Conducted tours to evaluate store conditions and implement timely solutions.
  • Successfully responded to customers' questions and concerns.

Stock Clerk

Tops Markets
08.2012 - 11.2015
  • Stocked grocery store shelves according to company specifications.
  • Created product displays and maintained store appearance.
  • Priced new items and ensured that changes were implemented throughout the store.
  • Assisted customers in locating grocery items and loading groceries into their vehicles.
  • Handled all grocery products in a safe, sanitary manner.

Skills

  • Application Support
  • Technical Troubleshooting
  • TCP/IP
  • Application Installations
  • Technical Documentation
  • Call Management
  • Resourcefulness
  • Excellent Communication
  • Training and Mentoring
  • Empathy and Patience

Certification

  • PC Repair and Network Technician - Gwinnett Technical College
  • Network Administrator-Microsoft Concentration - Gwinnett Technical College
  • CCNA: Introduction to Networks - Cisco

Timeline

Help Desk Agent

Carters Inc.
05.2021 - Current

Inventory Control Specialist

Mitsubishi Electric Corporation Via Randstad
05.2018 - 05.2021

Warehouse Order Filler/Picker

CVS Pharmacy
05.2017 - 05.2018

Grocery Manager

Tops Markets
12.2015 - 04.2017

Stock Clerk

Tops Markets
08.2012 - 11.2015

Similar Profiles

CREATE PROFILE
Nathaniel Graham