Nathaniel Grammer
Summary
Experienced in construction and machining, seeking transition back to technical support field and remote work. Strength lies in meticulous attention to detail, eager to find role that fully utilizes skill set and extensive background in customer service.
Overview
17
17
years of professional experience
Work History
Cianbro
11.2022 - 10.2024
- Safe operation of Front End Loader, Fork Truck, and Aerial Lift
- Fulfillment of incoming orders
- Maintenance of machinery
- Maintenance of incoming orders
- Groundskeeping
Walpole Woodworkers Inc.
05.2021 - 11.2022
- Safe operation of the CNC and other equipment
- Quality control
- Assembly of vinyl projects
- Maintaining records of all incoming and outgoing products
Nitro Trailers
11.2020 - 04.2021
- Preparation of trailer for assembly
- Assembly of trailer components
- Quality control
- Obtaining experience in multiple departments in a short time
Target
10.2019 - 10.2020
- Bulk captain in receiving and reverse logistics
- Operation of warehouse equipment
- Equipment and safety trainer
- Coverage of varying departments as required to ensure seamless workflow
Kelly Services
07.2018 - 05.2019
- Working with customers to resolve complex technical issues
- Assisting co-workers with technical issues and work duties
- Working well as part of a team while being in a work-at-home environment
- Providing an exceptional service experience
Eastern New Mexico University- Roswell
08.2017 - 06.2018
- Worked with a talented team in the Student Support office, helping newly enrolled students register for classes and navigate the university experience
- Also did a great deal of clerical work, including filing, indexing, and general reception duties
- Mastering the filing and indexing systems of the University
- Ensuring students are properly instructed regarding the steps they need to take in their educational processes
- Performing all necessary clerical duties
- Providing an exceptional service experience
CSR, Xerox/Conduent AHA Technical Support
02.2016 - 02.2017
- Provided customer service and technical support for Xerox/Conduent work-at-home customer service module
- Responsible for technical support and scheduling for customers, troubleshooting technical issues, and ensuring customers' security and privacy was strictly maintained
- Troubleshooting technical issues on multiple devices, systems, and platforms
- Ensured customers were put in contact with the proper department quickly
- Strictly protected customers' personal identification
- Worked to ensure high levels of customer retention
CSR, Sutherland Global Services
10.2015 - 02.2016
- Provided customer service and technical support for Sutherland's work-at-home customer service module
- Responsible for taking payments from customers, troubleshooting technical issues, and ensuring customers' security and privacy was strictly maintained
- Troubleshooting technical issues on multiple devices, systems, and platforms
- Ensured customers were put in contact with the proper department quickly and that technicians were deployed in the field when necessary
- Strictly protected customers' personal identification and financial records
- Worked to ensure high levels of customer retention
CSR, Teletech Work At Home
08.2015 - 10.2015
- Provided customer service for Teletech's at-home technology
- Responsible for taking payments from customers and tracking their orders in an at-home call center environment
- Accuracy in maintaining customers' records and ensuring payments were credited in a prompt manner
- Calmly and effectively handled customers' issues in a timely and professional manner
- Facilitated cross-communication between customers, management, and retailers
Assistant Taxidermist, Out of This World Taxidermy
01.2009 - 01.2014
- Worked in various capacities, from customer service, record keeping, and repairman, in addition to duties associated with taxidermy, such as skinning, caping, and sewing
- Honed skills in taxidermy and made use of creative talents
- Utilized abilities to assist in maintenance of facilities
- Assisted customers by providing accurate records and excellent handcrafted work
Prescription Clerk, Wal-Mart Pharmacy
01.2008 - 01.2009
- Responsible for recording and inventorying medical shipments delivered to the pharmacy, as well as maintaining the prescriptions and informing management of needed items
- Performed customer service duties related to the receipt of prescriptions
- Became familiar with medical terminology and procedures
- Assisted customers with questions and concerns regarding insurance and billing
Education
Associate's of Applied Science -
Eastern New Mexico University- Roswell
Roswell, New Mexico12.2024
Skills
- Experienced at working from home
- Computer literate
- Adapt to new programs
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Work well with others
- Work independently
- Customer service
- Technical support
- Teamwork and collaboration
Timeline
Cianbro
11.2022 - 10.2024
Walpole Woodworkers Inc.
05.2021 - 11.2022
Nitro Trailers
11.2020 - 04.2021
Target
10.2019 - 10.2020
Kelly Services
07.2018 - 05.2019
Eastern New Mexico University- Roswell
08.2017 - 06.2018
CSR, Xerox/Conduent AHA Technical Support
02.2016 - 02.2017
CSR, Sutherland Global Services
10.2015 - 02.2016
CSR, Teletech Work At Home
08.2015 - 10.2015
Assistant Taxidermist, Out of This World Taxidermy
01.2009 - 01.2014
Prescription Clerk, Wal-Mart Pharmacy
01.2008 - 01.2009
Associate's of Applied Science -
Eastern New Mexico University- Roswell
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