Nathaniel Granados
Torrance,CA
Summary
Detail-oriented and empathetic professional with a strong background in client services, clerical support, and organizational coordination. Committed to upholding integrity, reliability, and professionalism while delivering exceptional service to the public. Eager to leverage robust administrative, communication, and problem-solving skills in the role of Administrative Clerk for the City of Los Angeles. Results-driven sales experience complements a proven ability to foster client relationships, identify customer needs, and implement effective solutions that drive business growth.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Pacific Volkswagen
Hawthorne, CA
07.2025 - Current
- Managed client records and inquiries using E-Leads CRM.
- Processed sensitive financial and credit applications with accuracy and confidentiality.
- Handled payment disputes calmly, maintaining professionalism under pressure.
- Delivered client-focused support while balancing sales documentation and follow-ups.
BMW Service Agent
South Bay BMW
Torrance, CA
05.2024 - 07.2025
- Coordinated vehicle loaner program for 50+ cars daily, ensuring accurate records and scheduling.
- Entered client service data into CDK and Tekion systems, maintaining up-to-date records.
- Assisted with pre-delivery inspections and documentation of loaner vehicles.
- Provided front-line client support, resolving concerns with empathy and professionalism.
BMW Client Advisor
BMW of Buena Park
Buena Park, CA
07.2023 - 02.2024
- Conducted one-on-one client consultations, building trust during financial and logistical processes.
- Maintained detailed CRM records, ensuring follow-up accuracy and customer satisfaction.
- Supported administrative documentation of contracts and service agreements.
Genesis Experience Manager (Client Advisor)
Norm Reeves Genesis
Cerritos, CA
10.2022 - 04.2023
- Assisted clients with complex documentation and financing processes.
- Maintained long-term client engagement through follow-up calls, visits, and records tracking.
- Provided accurate product and service information in a clear and professional manner.
Service Greeter & Fleet Coordinator
Hyundai/Genesis Motors
Cerritos, CA
07.2021 - 10.2022
- Served as first point of contact for clients, answering phones, greeting visitors, and scheduling appointments.
- Coordinated transportation and fleet schedules across departments.
Guest Services Associate
Rubio’s Coastal Grill
Cerritos, CA
06.2019 - 07.2021
- Delivered high-quality customer service during peak hours, resolving issues with professionalism.
- Improved customer satisfaction survey ratings by 25% through consistent engagement.
- Assisted with inventory, cash handling, and daily reporting.
Office Clerk
PadronHR LLC
Cerritos, CA
05.2017 - 06.2019
- Assisted clients with employment, benefits, and compliance documents.
- Managed filing systems, high-volume calls, and client correspondence.
- Maintained data accuracy while processing sensitive paperwork and reports.
Education
Fullerton College
01.2021
Skills
- Administrative support
- Customer service expertise
- Proficient in Microsoft Office Suite and CRM systems
- Detail-oriented organization skills
- Proficient problem solving
- Quick to master new processes and technologies
Timeline
Sales Consultant
Pacific Volkswagen
07.2025 - Current
BMW Service Agent
South Bay BMW
05.2024 - 07.2025
BMW Client Advisor
BMW of Buena Park
07.2023 - 02.2024
Genesis Experience Manager (Client Advisor)
Norm Reeves Genesis
10.2022 - 04.2023
Service Greeter & Fleet Coordinator
Hyundai/Genesis Motors
07.2021 - 10.2022
Guest Services Associate
Rubio’s Coastal Grill
06.2019 - 07.2021
Office Clerk
PadronHR LLC
05.2017 - 06.2019
Fullerton College