Detailed Customer Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
CT Transit
Hartford, CT
02.2016 - Current
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered inbound calls, chats and emails to facilitate customer service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained a high level of professionalism when dealing with difficult customers.
Attended regular team meetings to discuss best practices.
Match Logger
ESPN
Bristol, CT
08.2012 - Current
Match logging
Logging the outcome of each match during the 2 week tournament for the production crew
Keeping production Crew abreast of any and everything that is happening on the assigned TV court that I was working on.
Knowledgeable of tennis terminology and knowing the rules of the game of tennis.
Assistant Head Teller
TD Bank
Newington, CT
05.2012 - 09.2015
Balanced bank's vault of daily cash for withdrawals and deposits.
Kept teller window areas clean, organized, and fully stocked.
Performed currency transaction reports for foreign currency.
Developed strong knowledge of banking products and services offered by the bank in order to provide quality advice to customers regarding their financial needs.
Conducted regular audits of all teller transactions to identify discrepancies or errors.
Processed deposits, withdrawals, transfers and loan payments accurately and in accordance with established guidelines.
Opened new checking and savings accounts
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Post Closing Associate
Fishers Lending Solutions
Rocky Hill, CT
06.2005 - 06.2010
Update orders in the system when files are received, reviewed and sent back to the client
Cure all internal and external mortgage rejections by researching state, county and lender requirements
Resolving execution errors then track and obtain missing documentation
Requesting Lien payoffs from various lenders for borrowers
Review closing documents for accuracy and proper execution and completion, ensuring that all required documentation is included.
Loan Counselor
Mortgage Lenders Network
Wallingford , CT
11.2003 - 06.2005
Minimizing the company's delinquency levels
Receiving incoming calls and making outgoing calls to delinquent customers and trying to establish a payment plan to get costumer account on track and current
Monitoring all standard collection procedures in accordance to the company's guidelines
Making welcome calls to new customers to verify information and to get them started on making payments in a timely manner
Education
High School Diploma -
Middletown High School
Middletown, CT
06-1995
Some College (No Degree) - Broadcasting Communications
Middlesex Community College
Middletown, CT
Skills
Inbound and Outbound Calling
Product Knowledge
Active Listening
Prioritization
Courteous demeanor
Customer Service
Positive and professional
Call Center Operations
Computer Proficiency
References
References available upon request.
Timeline
Customer Service Representative
CT Transit
02.2016 - Current
Match Logger
ESPN
08.2012 - Current
Assistant Head Teller
TD Bank
05.2012 - 09.2015
Post Closing Associate
Fishers Lending Solutions
06.2005 - 06.2010
Loan Counselor
Mortgage Lenders Network
11.2003 - 06.2005
High School Diploma -
Middletown High School
Some College (No Degree) - Broadcasting Communications
Middlesex Community College
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