Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessDevelopmentManager

Nathaniel Hayes

Hartford,CT

Summary

Detailed Customer Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

CT Transit
Hartford , CT
02.2016 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Attended regular team meetings to discuss best practices.

Match Logger

ESPN
Bristol , CT
08.2012 - Current
  • Match logging
  • Logging the outcome of each match during the 2 week tournament for the production crew
  • Keeping production Crew abreast of any and everything that is happening on the assigned TV court that I was working on.
  • Knowledgeable of tennis terminology and knowing the rules of the game of tennis.

Assistant Head Teller

TD Bank
Newington , CT
05.2012 - 09.2015
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Kept teller window areas clean, organized, and fully stocked.
  • Performed currency transaction reports for foreign currency.
  • Developed strong knowledge of banking products and services offered by the bank in order to provide quality advice to customers regarding their financial needs.
  • Conducted regular audits of all teller transactions to identify discrepancies or errors.
  • Processed deposits, withdrawals, transfers and loan payments accurately and in accordance with established guidelines.
  • Opened new checking and savings accounts
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.

Post Closing Associate

Fishers Lending Solutions
Rocky Hill , CT
06.2005 - 06.2010
  • Update orders in the system when files are received, reviewed and sent back to the client
  • Cure all internal and external mortgage rejections by researching state, county and lender requirements
  • Resolving execution errors then track and obtain missing documentation
  • Requesting Lien payoffs from various lenders for borrowers
  • Review closing documents for accuracy and proper execution and completion, ensuring that all required documentation is included.

Loan Counselor

Mortgage Lenders Network
Wallingford , CT
11.2003 - 06.2005
  • Minimizing the company's delinquency levels
  • Receiving incoming calls and making outgoing calls to delinquent customers and trying to establish a payment plan to get costumer account on track and current
  • Monitoring all standard collection procedures in accordance to the company's guidelines
  • Making welcome calls to new customers to verify information and to get them started on making payments in a timely manner

Education

High School Diploma -

Middletown High School
Middletown, CT
06-1995

Some College (No Degree) - Broadcasting Communications

Middlesex Community College
Middletown, CT

Skills

  • Inbound and Outbound Calling
  • Product Knowledge
  • Active Listening
  • Prioritization
  • Courteous demeanor
  • Customer Service
  • Positive and professional
  • Call Center Operations
  • Computer Proficiency

References

References available upon request.

Timeline

Customer Service Representative

CT Transit
02.2016 - Current

Match Logger

ESPN
08.2012 - Current

Assistant Head Teller

TD Bank
05.2012 - 09.2015

Post Closing Associate

Fishers Lending Solutions
06.2005 - 06.2010

Loan Counselor

Mortgage Lenders Network
11.2003 - 06.2005

High School Diploma -

Middletown High School

Some College (No Degree) - Broadcasting Communications

Middlesex Community College
Nathaniel Hayes