Nathaniel Hayes
Hartford,CT
Summary
Detailed Customer Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
CT Transit
Hartford, CT
02.2016 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
- Attended regular team meetings to discuss best practices.
Match Logger
ESPN
Bristol, CT
08.2012 - Current
- Match logging
- Logging the outcome of each match during the 2 week tournament for the production crew
- Keeping production Crew abreast of any and everything that is happening on the assigned TV court that I was working on.
- Knowledgeable of tennis terminology and knowing the rules of the game of tennis.
Assistant Head Teller
TD Bank
Newington, CT
05.2012 - 09.2015
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Kept teller window areas clean, organized, and fully stocked.
- Performed currency transaction reports for foreign currency.
- Developed strong knowledge of banking products and services offered by the bank in order to provide quality advice to customers regarding their financial needs.
- Conducted regular audits of all teller transactions to identify discrepancies or errors.
- Processed deposits, withdrawals, transfers and loan payments accurately and in accordance with established guidelines.
- Opened new checking and savings accounts
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Post Closing Associate
Fishers Lending Solutions
Rocky Hill, CT
06.2005 - 06.2010
- Update orders in the system when files are received, reviewed and sent back to the client
- Cure all internal and external mortgage rejections by researching state, county and lender requirements
- Resolving execution errors then track and obtain missing documentation
- Requesting Lien payoffs from various lenders for borrowers
- Review closing documents for accuracy and proper execution and completion, ensuring that all required documentation is included.
Loan Counselor
Mortgage Lenders Network
Wallingford , CT
11.2003 - 06.2005
- Minimizing the company's delinquency levels
- Receiving incoming calls and making outgoing calls to delinquent customers and trying to establish a payment plan to get costumer account on track and current
- Monitoring all standard collection procedures in accordance to the company's guidelines
- Making welcome calls to new customers to verify information and to get them started on making payments in a timely manner
Education
High School Diploma -
Middletown High School
Middletown, CT06-1995
Some College (No Degree) - Broadcasting Communications
Middlesex Community College
Middletown, CTSkills
- Inbound and Outbound Calling
- Product Knowledge
- Active Listening
- Prioritization
- Courteous demeanor
- Customer Service
- Positive and professional
- Call Center Operations
- Computer Proficiency
References
References available upon request.
Timeline
Customer Service Representative
CT Transit
02.2016 - Current
Match Logger
ESPN
08.2012 - Current
Assistant Head Teller
TD Bank
05.2012 - 09.2015
Post Closing Associate
Fishers Lending Solutions
06.2005 - 06.2010
Loan Counselor
Mortgage Lenders Network
11.2003 - 06.2005
High School Diploma -
Middletown High School
Some College (No Degree) - Broadcasting Communications
Middlesex Community College
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