Nathaniel Hernandez

Daily Responsibilities

• Architect and build custom scalable long-term solutions to problems for members
• Consult with clinical informatics leaders on collaborative-wide initiatives
• Individually manage all clinical incidents, changes, maintenance and projects for 10 Service Area’s
• Engage regularly with members to discuss open clinical tickets and drive towards resolution
• Draft and execute Statements of Work (SOW)
• Go-live support for new installs
• On-call support for OCHIN Live chat clinical questions

Supervisor duties

• Lead and direct team of 17 senior clinical analysts
• Resource management for new Service Area installs
• Cover high priority and escalated incidents to ensure compliance with SLA's
• Onboard and mentor new employees with training and new hire documentation
• Recurring touch bases with direct reports to assist with roadblocks and remove barriers
• Quarterly reviews and performance coaching
• Facilitate cross team engagement for problem solving
• Review Change Advisory Board (CAB) requests
• Lead team meetings and trainings to engage team and encourage open discussion

• Clinical & technical advisor for new Epic clinical solutions/integrations
• Onboarded new analysts & lead trainings that encourage, mentor & provide technical expertise to analyst team
• Facilitated cross training opportunities to utilize staff most efficiently
• Assisted senior leadership with strategizing & capacity planning for new projects
• Collaborated & facilitated strategic planning discussions with senior leadership & business partners across IT teams for a unified and integrative approach to projects, issues, changes and solutions for long-term resolutions
• Served as point of escalation for issues requiring coordination/resolution between multiple IT teams
  Lead regular Clinical Change Advisory Board Meetings
  Epic Quarterly Upgrade Lead including review and triage of release notes and coordination of technical dress rehearsal + cutover
• Epic Mobile Applications Lead for Haiku, Canto and Rover
• Data Courier/Content Management Administrator
  Review, build, test and demo new SU/upgrade build and recommend design strategy to senior leadership
• Collaborated with operational stakeholders to ensure that architecture is aligned with business requirements
• Participated in regular on-call/JIRA ticket triage

• Member of Change Advisory Board (CAB), Pharmacy/Therapeutics and Medication Safety Committees
• Clinical Champion for all medication change requests
• Created/updated knowledge base articles to support the Service Desk with first call resolution
• Engaged in planning/governance, implementation, and reporting for new projects
• Reviewed QA & Epic Care Concern bulletins for patient safety risks
• Managed, tracked and triaged incoming incidents/service requests
• Developed, tested, and maintained appropriate documentation for routine changes, go-lives and upgrades
• Performed security configuration, maintenance and audits
• Rotated regularly for weekly Epic on-call after hours support
• Sent out monthly reports to leadership to ensure KPI's were met.

• Managed/mitigated pharmaceutical drug shortages using a derived algorithm and tools that analyzed market trends & utilization metrics to drive action plans that significantly reduced medication stock-outs and disruption/delay across continuum of patient care
• Led weekly leadership meetings to report financials, review budget and present cost saving opportunities to meet fiscal goals
• Optimized pharmacy inventory and clinic floor stock par levels by working with manufacturers/vendors to reduce carrying costs, prevent stock-outs and maximize rebates
• Developed supply strategies to maximize supply efficiency, minimize waste while identifying risk and develop risk mitigation plans
• Performed quality improvement, analytical, and implementation of new products and services
• Established and implemented departmental policies and procedures
• Completed narcotic wastage audits for regulatory compliance
• Monitored and reported monthly KPI's
• Tested/implemented procurement and analytical software updates.

• Assisted manager in directing workflow and overall daily operations for mail-order, transplant & specialty pharmacy
• Performed yearly performance evaluations for technicians
• Trained & mentored new pharmacy employees
• Managed & maintained an accurate drug inventory and stock levels
• Resolved complex insurance billing and adjudication issues
• Ensured timely receipt of shipped & couriered medications
• Ran daily metric & productivity reports for management
• Routinely reviewed & implemented workflow adjustments for continued process improvement.