Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Nathaniel Hernandez

Vineland,NJ

Summary

Resourceful Customer Service Supervisor, and Asset Protection Manager known for productive and efficient task completion. Specialize in conflict resolution, customer relationship management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Asset Protection Manager

Walmart
Vineland, NJ
03.2010 - 03.2018
  • Maintained accurate records of all transactions related to the store's finances.
  • Monitored competitor activities within the marketplace to stay ahead of industry trends.
  • Developed relationships with key customers in order to retain their loyalty.
  • Ensured compliance with company policies and procedures as well as local laws and regulations.
  • Organized merchandising displays according to current trends or seasonal changes.
  • Conducted regular staff meetings to discuss operational issues and new initiatives.
  • Analyzed financial data to identify trends in sales performance and develop strategies for improvement.
  • Collaborated with other departments to ensure smooth daily operations of the store.
  • Assessed stock levels regularly to make sure that shelves were adequately stocked.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted regular security checks throughout the store to identify any areas of concern.
  • Responded promptly to all alarms activated within the store.
  • Created an effective plan for loss prevention initiatives.
  • Analyzed data from various sources such as CCTV footage and POS systems, in order to identify patterns of criminal activity.
  • Inspected merchandise for damages or defects prior to stocking shelves.
  • Maintained confidentiality of sensitive information.
  • Monitored CCTV surveillance to detect suspicious activity.
  • Provided assistance in the training of new hires on asset protection procedures.
  • Identified shoplifters and apprehended perpetrators according to company policies.
  • Performed daily audits of cash registers and ensured accuracy of transactions.
  • Developed strategies for reducing shrinkage while increasing sales performance.
  • Conducted investigations related to inventory discrepancies and shrinkage control.

Education

Some College (No Degree) - Criminal Justice

Lincoln Tech
Mount Luarel, NJ

Skills

  • Team Training
  • Asset recovery
  • Security management
  • Asset optimization
  • Investigation support
  • Incident reporting
  • Adapt to diverse groups
  • Teamwork and collaboration
  • Case report writing
  • Upselling
  • Exceptional customer service
  • Complaint resolution
  • Relationship building
  • Verbal and written communication
  • Training and mentoring
  • Handling escalations
  • Complaint handling
  • Team management
  • Customer escalations

Affiliations

  • I have my food handler's and food management certificate
  • I completed the First Aid course, and I received my certificate
  • I completed Automechanic Votec in high school for two years

Accomplishments

  • In 2015, I was chosen to go to Arkansas for a stockholders' event and met employees from all around the world who worked at Wal-Mart due to my work ethic and my ability to excel and help others excel around me.

Languages

spanish
Limited
Portuguese
Elementary

Timeline

Asset Protection Manager

Walmart
03.2010 - 03.2018

Some College (No Degree) - Criminal Justice

Lincoln Tech

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Nathaniel Hernandez