Nathaniel Hoeper
Oshkosh,WI
Summary
Detailed-oriented, committed, and energetic Customer Support Specialist looking to leverage the last nine years of experience working with government contracts to a role focused on all facets of contract administration. Innately and passionately cares about the details.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Oshkosh Corporation
11.2016 - Current
- Review & interpret contract awards to ensure we are compliant with contract clauses and delivery requirements.
- Manage contractual requirements, inbound sales orders and customer inquiries from customers regarding part sales and order statuses.
- Work cross-functionally with customers, warehouse operations, purchasing, pricing, contracts, program management, quality, engineering, logistics, and finance departments as needed to meet contract requirements on time and achieve forecasted sales.
- Oversee, document, and resolve customer issues surrounding orders, shipping & receiving activities, and quality issues.
- Troubleshoot, identify, and eliminate risks to forecast and contract due dates.
- Ensure that orders placed by customers are delivered on-time and each order is correct.
- Work extensively with JDE to update and change orders along with keeping track of customer orders in excel FAST spreadsheet.
- Responsible for keeping track of over 500-1000 orders, on average, from the customer.
Sales Administrator
McNeilus
12.2014 - 11.2016
- Placed orders for aftermarket parts and created invoices utilizing JDE World 1 software.
- Created monthly A/R reports for customers with outstanding balances.
- Worked closely with various suppliers placing orders and working on lead time for the parts.
Accounts Payable Representative
Oshkosh Defense
01.2012 - 12.2014
- Entered payable invoices into the system and assisted with printing checks.
- Ensure that suppliers are paid accurately and on time.
- Follow up outstanding items with external and internal customers.
- Assist with month-end cutoff and reporting responsibilities.
- Maintain and provide accounts payable KPI’s.
- Ensure filing is up to date and archived as required for all creditors.
- Prepare payment runs for authorization ensuring appropriate documentation is available for authority to execute.
- Liaise with banks and suppliers to ensure timely payment is made.
- Process credit requests to the accounts receivable system.
- Contracted through Cadre Services
Education
Bachelor of Science - Finance, Economics
University of Wisconsin-Platteville
Timeline
Customer Service Specialist
Oshkosh Corporation
11.2016 - Current
Sales Administrator
McNeilus
12.2014 - 11.2016
Accounts Payable Representative
Oshkosh Defense
01.2012 - 12.2014
Bachelor of Science - Finance, Economics
University of Wisconsin-Platteville
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