Nathaniel Hoeper
Oshkosh,WI
Summary
Detailed-oriented, committed, and energetic Customer Support Specialist looking to leverage the last nine years of experience working with government contracts to a role focused on all facets of contract administration. Innately and passionately cares about the details.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Oshkosh Corporation
Oshkosh, WI
11.2016 - Current
- Review & interpret contract awards to ensure we are compliant with contract clauses and delivery requirements.
- Manage contractual requirements, inbound sales orders and customer inquiries from customers regarding part sales and order statuses.
- Work cross-functionally with customers, warehouse operations, purchasing, pricing, contracts, program management, quality, engineering, logistics, and finance departments as needed to meet contract requirements on time and achieve forecasted sales.
- Oversee, document, and resolve customer issues surrounding orders, shipping & receiving activities, and quality issues.
- Troubleshoot, identify, and eliminate risks to forecast and contract due dates.
- Ensure that orders placed by customers are delivered on-time and each order is correct.
- Work extensively with JDE to update and change orders along with keeping track of customer orders in excel FAST spreadsheet.
- Responsible for keeping track of over 500-1000 orders, on average, from the customer.
Sales Administrator
McNeilus
Oshkosh, WI
12.2014 - 11.2016
- Placed orders for aftermarket parts and created invoices utilizing JDE World 1 software.
- Created monthly A/R reports for customers with outstanding balances.
- Worked closely with various suppliers placing orders and working on lead time for the parts.
Accounts Payable Representative
Oshkosh Defense
Oshkosh, WI
01.2012 - 12.2014
- Entered payable invoices into the system and assisted with printing checks.
- Ensure that suppliers are paid accurately and on time.
- Follow up outstanding items with external and internal customers.
- Assist with month-end cutoff and reporting responsibilities.
- Maintain and provide accounts payable KPI’s.
- Ensure filing is up to date and archived as required for all creditors.
- Prepare payment runs for authorization ensuring appropriate documentation is available for authority to execute.
- Liaise with banks and suppliers to ensure timely payment is made.
- Process credit requests to the accounts receivable system.
- Contracted through Cadre Services
Education
Bachelor of Science - Finance, Economics
University of Wisconsin-Platteville
Timeline
Customer Service Specialist
Oshkosh Corporation
11.2016 - Current
Sales Administrator
McNeilus
12.2014 - 11.2016
Accounts Payable Representative
Oshkosh Defense
01.2012 - 12.2014
Bachelor of Science - Finance, Economics
University of Wisconsin-Platteville