Nathaniel Holmes
Chicago,IL
Summary
Adept at schedule management and fostering teamwork, I significantly enhanced operational efficiency at Southwest Airlines. My expertise in airfield safety and FAA regulations, combined with a knack for problem-solving, has consistently improved team performance. I excel in supervisory roles, driving achievements through effective employee training and development.
Seasoned Trainmaster known for unparalleled productivity and efficient task completion. Specialize in operational safety, crew management, and regulatory compliance to ensure smooth rail operations. Excel in leadership, problem-solving, and communication, utilizing these soft skills to lead teams effectively and maintain high standards of service. Seasoned Trainmaster with deep understanding of railroad operations, safety regulations, and crew management. Known for leadership skills, problem-solving ability, and efficiency in resolving operational issues. Made significant impacts on previous work through effective communication and coordination between departments resulting in smooth functioning of railway services. Detail-oriented worker devoted to taking detailed notes and keeping thorough records of normal and emergency situations. Personable and collaborative with knowledge of customer service and strategies for maintaining professionalism in stressful times.
Seasoned Ramp Manager with comprehensive experience in airport operations, ground handling, and team leadership. Demonstrated strengths include managing ramp services for airlines efficiently, ensuring safety regulations compliance, and coordinating smooth aircraft turnaround processes. Significant contributions to improving operational efficiency and promoting a culture of safety within previously managed teams. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Overview
23
23
years of professional experience
Work History
Ramp Supervisor
Southwest Airlines
Chicago, IL
12.2021 - Current
- Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
- Updated shift paperwork, assisted with payroll and produced reports.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Operated equipment to support on-ground operations in between flights.
- Protected customers' baggage from loss, theft and damage.
- Connected electrical power units and service hoses to aircraft.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Trained new team members to apply industry best practices and airfield safety protocols.
- Followed customer instructions about placement of items and special considerations for handling.
- Used scanners to track parcel information, condition or receipt.
- Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Operated job-related equipment to deliver items to destination without damage.
- Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types.
Terminal Operations Manager
Norfolk Southern
Chicago, IL
09.2023 - 10.2024
- Organized and coordinated the daily activities of terminal operations staff.
- Maintained accurate records of all cargo movements in the terminal.
- Developed and maintained positive relationships with internal and external customers.
- Managed and coordinated the daily operation of assigned train crews, including providing direction to ensure efficient, safe, and timely movement of trains.
- Investigated accidents and incidents involving personnel or equipment to determine causes and corrective actions required.
- Developed and implemented training programs for new employees regarding operating practices, safety protocols, security measures.
- Conducted regular inspections of equipment to identify potential problems or maintenance needs.
- Coordinated communication between various departments such as engineering, traffic control and other divisions within the railway company.
- Assigned duties and responsibilities to crew members in a manner that maximized productivity while ensuring compliance with all applicable laws, regulations, policies, and procedures.
- Prepared comprehensive reports on operations activities for management review purposes.
- Performed routine audits on locomotives' mechanical components in order to maintain optimal performance levels.
- Scheduled railcars according to customer requirements in order to maximize efficiency while minimizing costs.
- Provided technical guidance and assistance to locomotive engineers concerning operating rules and regulations as well as troubleshooting locomotive systems failures.
- Ensured proper coordination between train dispatchers and other railroad personnel by maintaining open lines of communication.
- Resolved conflicts between crew members and customers through effective problem-solving techniques.
- Supervised loading and unloading activities at designated locations by coordinating with yardmasters and dockworkers.
- Conducted regular meetings with train crews in order to discuss any issues or concerns related to operations.
- Provided feedback on employee performance reviews in order to identify areas needing improvement or additional training opportunities.
- Inspected switches on daily basis.
- Performed emergency and regular maintenance on rail cars and trains during, before and after trips to optimize functionality.
- Upheld tight deadlines for delivery of freight and arrival of passengers.
- Operated trains, adhered to route plans and maintained operations and repair schedules.
- Operated controls to activate track switches and traffic signals.
- Verified accuracy of timekeeping instruments with engineers to depart on time.
Cargo Supervisor
Delta
Chicago, IL
01.2019 - 10.2021
- Produced bills of lading and updated shipment status information.
- Coordinated returns between origin and interim transportation departments.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Retrieved stored items and traced lost shipments, when necessary.
- Trained new team members to apply industry best practices and airfield safety protocols.
- Inspected cargo for accuracy of documentation and weight requirements.
- Used scanners to track parcel information, condition or receipt.
- Analyzed charts and computers to calculate load weights for aircraft compartments.
- Complied with airport and airline policies and baggage weight restrictions to protect aircraft.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Strapped larger items down over protective padding to secure throughout flight.
- Operated job-related equipment to deliver items to destination without damage.
- Arranged items at destination according to customer requests and instructions.
Rescue Swimmer
Navy
Everett, WA
06.2003 - 06.2018
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Monitored surrounding environment constantly to watch for potential risks.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Recognized swimmers in need of assistance and acted quickly.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Led comprehensive safety training for new employees using company procedures.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
- Contacted medical authorities immediately in events of serious injury.
- Helped and instructed patrons using heavy and potentially risky recreational equipment.
Aviation Boatswain's Mate
Navy
Everett, WA
07.2001 - 06.2018
- Trained and supervised personnel handling shipboard maintenance functions.
- Prepared for underway operations by repairing, maintaining and stowing equipment.
- Responded to onboard operational and medical emergencies with calm, level-headed approach.
- Adhered to safety protocols when launching, operating and landing large marine craft to protect crew, equipment and vessels.
- Inspected boat and recommended improvements to maintain safe operations, protect passengers and secure equipment.
- Oversaw ship operations during travel and kept watch for hazards.
- Coordinated fueling, repairs and other port activities to properly maintain ship.
- Purchased, organized and maintained supplies and equipment for efficient operations.
- Operated boat radios to maintain open avenues for exchanging information needed by operators.
Communication Technician
Xfinity Comcast
Chicago, IL
11.2006 - 07.2012
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Measured, cut, spliced and installed wires and cables.
- Installed, set up and repaired devices and system components.
- Installed network interface devices and rearranged inside wiring.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Disassembled equipment, inspecting and tested wiring to locate and repair problems.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Evaluated information provided and worked with customers to provide best possible solutions.
- Laid out cabling plans and ran through buildings to desired locations.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Identified opportunities to improve use and functionality of customers systems and provided recommendations.
- Assisted with developing long-term strategies to accommodate future needs of telecommunications network.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Drove revenue by promoting products and services for sales conversions.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Tested connections to verify power supplies and communication link functionality.
- Assembled and installed communication equipment.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Installed and repaired distribution racks and cables.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
Intern
CN Rail
Vancouver, B.C
06.2004 - 08.2005
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Conducted interviews with customers to gain insights into their experiences.
- Proofread documents before submitting them for review.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Prepared invoices, purchase orders, and expense reports according to company policies.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Organized information from multiple sources into accessible formats for easy retrieval.
LPN Charge Nurse
Hines VA Hospital
Maywood, IL
- Conducted daily rounds to assess patient condition and distribute medications.
- Advocated for patients by respecting and supporting values, basic rights and beliefs.
- Documented and collected vital signs to track patient conditions.
- Implemented new floor assignments based on evaluation of staffing requirements.
- Collected blood, urine or sputum samples from patients to perform routine lab tests.
- Recorded patient medical history, vital statistics and test results in medical records.
- Established direct lines of communication between nursing staff and other interested departments, supporting patient care with collaboration between personnel with complementary specialties.
- Monitored patients with incontinence issues, both after procedures and in recovery from trauma, installing catheters and monitoring bedpans to keep patients safe and comfortable.
- Administered high consequence medications with exacting accuracy, monitoring patients for side effects and supporting patient comfort and comprehensive recovery.
- Counseled and educated patients specific to diagnosis and health history.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Supervised exceptional team with collaborative leadership and creative responses to resource scarcity and nurse availability.
- Assisted physicians with patient scans and examinations during diagnostic processes.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
- Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Answered patients' calls to determine how to assist.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
Education
Bachelor of Science - Nursing
Chicago State University
Chicago, IL06.2022
Associate of Science - Nursing
Richard J Daley
Chicago, IL2020
Bachelor of Arts - Criminal Justice
Grantham University
Lenexa, KS05.2006
High School Diploma -
George Westinghouse
Chicago, IL12.2000
Skills
- Schedule coordination
- Load planning assistance
- Daily assignments
- Arrival/departure procedures
- Quality control
- Item transport
- Aircraft safety checks
- FAA regulations
- Schedule management
- Airfield safety
- Airline policy implementation
- Employee training and development
- Incident investigation
- Safety conscious
- Multi-tasking skills
- Customer service
- Equipment Repair
- Problem-solving
- Supervisory skills
- Yard task delegation
- Decision-making
- Coupling and uncoupling
- Teamwork
- Rules compliance
- Hazardous materials handling
Timeline
Terminal Operations Manager
Norfolk Southern
09.2023 - 10.2024
Ramp Supervisor
Southwest Airlines
12.2021 - Current
Cargo Supervisor
Delta
01.2019 - 10.2021
Communication Technician
Xfinity Comcast
11.2006 - 07.2012
Intern
CN Rail
06.2004 - 08.2005
Rescue Swimmer
Navy
06.2003 - 06.2018
Aviation Boatswain's Mate
Navy
07.2001 - 06.2018
LPN Charge Nurse
Hines VA Hospital
Bachelor of Science - Nursing
Chicago State University
Associate of Science - Nursing
Richard J Daley
Bachelor of Arts - Criminal Justice
Grantham University
High School Diploma -
George Westinghouse
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