Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nathaniel Johnson

Gallatin,TN

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

11
years of professional experience

Work History

AT&T
Nashville, TN

Associate Director of Sales
07.2013 - Current

Job overview

  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Proposed or approved modifications to project plans.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed business performance data and forecasted business results for upper management.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Developed and implemented sales strategies to increase revenue growth.
  • Conducted weekly meetings with the sales team to review goals and objectives.
  • Managed a team of 10+ sales representatives across multiple regions.
  • Provided training sessions for new hires on product knowledge, pricing structures, selling techniques and customer service procedures.
  • Hired and motivated high-performing sales team achieving over $1,000,000 in new sales per year.

Education

Paoli High School
Paoli, IN

Skills

  • Goal Setting
  • Team Building
  • Team Leadership
  • Administration and Reporting
  • Training and Development
  • Hiring and Training
  • Revenue Forecasting
  • Verbal and Written Communication
  • Cost Control
  • Complex Problem Solving
  • Budget Management
  • Recruitment and Hiring
  • Performance Evaluations
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluation
  • Work Planning and Prioritization
  • Staff Training
  • Technical Proficiency
  • Problem Resolution
  • Employee Development
  • Documentation and Reporting
  • Scheduling and Coordinating
  • Teamwork and Collaboration
  • Onboarding and Orientation
  • Managing Operations and Efficiency
  • Project Planning
  • Time Management
  • Interpersonal Relations
  • Professional and Courteous
  • Shift Scheduling
  • Customer Relationship Management
  • Computer Skills
  • Strategic Planning
  • Business Development
  • MS Office
  • Business Analysis and Reporting
  • Process Improvement
  • Good Judgment
  • Calm Under Pressure
  • Decision Making
  • Customer Service

Timeline

Associate Director of Sales

AT&T
07.2013 - Current

Paoli High School

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Nathaniel Johnson