NATHANIEL JOHNSON
Milwaukee,WI
Summary
Dedicated healthcare professional with over 17 years of experience at Froedtert Hospital. Seeking a challenging role to utilize healthcare knowledge and leadership skills to make a meaningful impact. Demonstrated exceptional client service and technical skills in a high-volume facility. Versatile and capable of delivering timely and compassionate service. Highly skilled in organizational leadership and efficient patient care. Proven track record of problem resolution and improving customer satisfaction.
Overview
20
20
years of professional experience
Work History
Imaging Assistant
Froedtert Hospital
08.2021 - 08.2024
- Collaborated with interdisciplinary healthcare team members to provide seamless patient care throughout the imaging process.
- Reduced wait times for patients by swiftly transporting them to and from the imaging department when needed.
- Enhanced workflow efficiency by maintaining clean and organized examination rooms, ensuring timely completion of imaging appointments.
- Performed front desk scheduling and registration tasks and checked patients' insurance eligibility to improve billing accuracy.
- Maintained optimal equipment performance by conducting regular quality control checks and reporting any issues to appropriate personnel.
- Continuously advanced professional knowledge through participation in relevant training programs, conferences, and workshops related to the field of medical imaging assistance.
- Assisted in the training and orientation of new staff members, contributing to a smooth onboarding process within the department.
- Provided excellent customer service by addressing patients'' questions and concerns in a timely, empathetic manner.
- Delivered compassionate care while assisting patients with special needs or mobility limitations during imaging procedures.
- Organized stockroom inventory to facilitate faster retrieval of office supplies and testing materials.
- Increased departmental productivity by efficiently managing appointment scheduling in accordance with patient needs and available resources.
- Cooperated with nurse and technologist to lift and position patients to improve accuracy of testing procedures.
- Cultivated mutually beneficial working relationships with coworkers, managers and physicians to promote efficient service delivery.
- Supported patients by assisting with dressing, undressing and tasks to improve testing.
- Improved patient comfort by efficiently preparing patients for imaging procedures.
- Transported patients between treatment areas to promote system efficiency and good traffic flow.
- Demonstrated adaptability in adjusting to changing workload demands while maintaining a high level of professionalism at all times.
- Ensured continuity of care for patients undergoing multiple imaging studies by coordinating appointments across various modalities as necessary.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Prepared and mixed contrast agents for enhanced imaging.
TRANSPORTER
FROEDERT HOSPITAL
02.2007 - 08.2021
- Actively and consistently communicates with departments in the event of changes and delays
- Confirm that all Transport staff members report as scheduled and seeks needed coverage through us of established on-call system and / or seeks volunteers to provide coverage
- Collecting data from Tele-tracking application and recording it into excel for management
- Scheduling transport appointments in advance into Tele-tracking application
- Training new staff members
- Assists in the supervision of Transport Services in the absence of the Leadership
- Answering phone request when departments need to enter patient information for a transport request
- Documenting incidents with prior shift by completing detailed shift reports, and writing staff performance reports
- Assigning staff to various work assignments
- Participant in the recommendation and implementation of process improvement, projects and efforts to improve the overall effectiveness and sufficiency of Transport services
- Coordinates daily activities of Transport to minimize interruptions in patient care, lending support and guidance as necessary
- Monitors automated Transport systems prioritizing staff assignments according to urgency and need.
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Helped patients complete activities of daily living.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Valet Parking Attendant
Froedtert Hospital
09.2004 - 02.2007
- Explained parking rates and retrieval procedures to guests upon arrival.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Assisted in training new employees, sharing best practices for safe driving techniques and exceptional customer service skills.
- Ensured vehicle safety by performing thorough inspections before and after each parking assignment.
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Responded to customer requests efficiently and with knowledgeable assistance.
Education
HIGH SCHOOL DIPLOMA - DATE PROCESSING, MECHANICAL ENGINEERING
WASHINGTON HIGH SCHOOL/ M.A.T.C
Skills
- Leadership experience
- Excellent customer service
- Efficient in time management
- Problem-solver
- Multi-tasker
- Adaptive team player
Timeline
Imaging Assistant
Froedtert Hospital
08.2021 - 08.2024
TRANSPORTER
FROEDERT HOSPITAL
02.2007 - 08.2021
Valet Parking Attendant
Froedtert Hospital
09.2004 - 02.2007
HIGH SCHOOL DIPLOMA - DATE PROCESSING, MECHANICAL ENGINEERING
WASHINGTON HIGH SCHOOL/ M.A.T.C
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