Summary
Overview
Work History
Education
Skills
Climbing
Timeline
Generic

Nathaniel Johnstone

Lee
Corte Madera,CA

Summary

Committed and hardworking employee with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Front Desk Manager

Santa Barbara Rock Gym
10.2023 - 06.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
  • Trained new team members on ins and outs of everything they needed to know when running the front desk.
  • In charge of opening the gym up and closing it down while making sure everything is locked and secured.
  • Took care of cleaning the gym prior to opening and after closing.
  • Very well experienced with using the POS software RGP.
  • Experienced at opening and closing the register along with depositing the cash in the safe.

Valet Driver

Brand Enhance
07.2023 - 09.2023
  • Parked and retrieved cars
  • Helped guests unload and load luggage.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Established positive guest relationships through consistent delivery of excellent customer service.

Customer Service Cashier/Shipping and Receiving Associate

REI
10.2021 - 05.2023
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Redeemed coupons to discount purchases.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Packaged and shipped out items.
  • Found items inside store to ship out.

Cashier/Food Runner

Pig In A Pickle Bbq
02.2019 - 05.2019
  • Operated cash register for cash, check, and credit card transactions.
  • Welcomed customers and helped determine their needs and what they wanted to eat.
  • Brought food and drinks out to customers.
  • Successfully managed multiple tables at one time.

Education

Ph.D. - Clinical Psychology

Portland State University
Portland, OR
08.2022 - Current

High School Diploma -

Redwood Highschool
Larkspur, CA
08.2018 - 06.2022

Skills

  • Product photography

  • Cash register systems

  • Problem solving

  • Confident driver

  • Policy Implementation

  • Operations Management

  • Verbal and written communication

  • Sales Techniques

Climbing

I am a well versed climber who has been climbing for more then 2 years. I have a lot of experience in the gym as well as outside. As far as the gym goes, I am a competent boulder, top rope climber, and lead climber, though I tend to focus most of my effort on outdoor climbing. As for outdoor, I have successfully lead more then 50+ sport routes across California including some in Joshua Tree and Pinnacles National Park along with a ton of experience within creating anchors for top rope, top rope soloing and multi-pitch sport climbing. Along with this, I recently purchased my first trad rack which I have been putting to use on couple different occasions. Though I really enjoy the act of climbing and the things I have achieved along with everything I have yet to achieve, what keeps me loving this sport is the community that comes along with it. Some of my best friends and memories that I have would have never happened without climbing being in my life and that is what really keeps me coming back over and over again. 

Timeline

Front Desk Manager

Santa Barbara Rock Gym
10.2023 - 06.2024

Valet Driver

Brand Enhance
07.2023 - 09.2023

Ph.D. - Clinical Psychology

Portland State University
08.2022 - Current

Customer Service Cashier/Shipping and Receiving Associate

REI
10.2021 - 05.2023

Cashier/Food Runner

Pig In A Pickle Bbq
02.2019 - 05.2019

High School Diploma -

Redwood Highschool
08.2018 - 06.2022
Nathaniel JohnstoneLee