Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nathaniel Kapulong

Nathaniel Kapulong

Houston,TX

Summary

To be a significant part of a company that would actively contribute to the development and growth of a firm where my working experience, skills, and knowledge can be utilized to its full potential. Thank you and God Bless

Overview

12
12
years of professional experience

Work History

FOOD DELIVERY RIDER

FOODPANDA
General Trias, Philippines
02.2020 - 10.2024
  • Maintained accurate records of all packages delivered to recipients in [System].
  • Verified addresses and locations before each delivery to minimise errors.
  • Offered flexible working hours to provide timely deliveries across days, nights and weekends.
  • Processed payments upon delivery using card machines and provided receipts.

TEAM LEADER

PUREMART
MALAGASANG IMUS CAVITE, Philippines
11.2021 - 06.2023
  • Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
  • Developed open and professional relationships with team members to facilitate effective issue resolution.
  • Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
  • Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
  • Trained and supervised team to deliver on store sales targets.
  • Evaluated team performance and provided constructive feedback to improve daily goal achievement.
  • Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
  • Attended conventions to represent organisation, gather information and help build new partnerships.
  • Monitored staff performance and developed improvement plans.

DELIVERY RIDER

LALAMOVE
General Trias, Philippines
05.2019 - 01.2020
  • Planned delivery routes effectively, minimising customer delays and ensuring piping hot food on arrival.
  • Interacted with clients in friendly and professional manner, upholding company standards.
  • Practised advanced problem solving, taking customers concerns and complaints seriously and providing solutions.
  • Used excellent local area knowledge to navigate traffic issues, avoiding delay to customer deliveries.
  • Cared for delivery vehicles appropriately, performing necessary servicing and maintenance to avoid issues and breakdowns.
  • Used mobile ePayment devices to process customer transactions securely and accurately.
  • Maintained a clean, smart personal appearance, effectively upholding a professional brand image.
  • Updated mileage and delivery logs, complying with company policies and procedures.
  • Packed goods in vehicle, organising packages in order for quick and efficient deliveries.
  • Checked orders before and after delivery to be accurate and complete for increased customer satisfaction.
  • Used exceptional communication and relationship-building skills to provide outstanding service, effectively enhancing customer experiences.

SCHOOL BUS DRIVER

GROWING YEARS LEARNING SYSTEM
MOLINO IV, BACOOR, CAVITE, Philippines
01.2018 - 04.2019
  • Kept thorough working knowledge of road and school bus regulations to facilitate company compliance.
  • Washed vehicles regularly to guarantee professional appearance.
  • Completed periodic mileage and passenger count reports to assist with thorough record keeping.
  • Engaged with students as ascending and alighting bus to facilitate rapport and provide friendly service.
  • Attended additional training to upskill on road safety and first aid.
  • Performed periodic safety drills and compiled reports, as required by law.
  • Reported need for mechanical and other repairs when necessary to keep vehicle in comfortable and good working order.
  • Responded to emergency situations and administered first aid while remaining calm and composed.
  • Drove set routes with designated stops to specific terms and school schedules.
  • Conducted safety and operational inspections of bus and equipment every day before starting shift.
  • Worked to maintain cleanliness of vehicle while on shift to enable pleasant environment for passengers.

JUNIOR MANAGER

STUDIO84 SWITCH APPLE AUTHORIZED RESELLER
MAKATI CITY, Philippines
03.2016 - 09.2016
  • Coordinated project reviews post-completion, assessing project efficacy and establishing improvement guidelines for future projects.
  • Assessed project costs and implemented reduction strategies, saving company £[Number] in costs across [Number] projects.
  • Recruited and developed project teams of over [Number] individuals.
  • Managed project adherence to company guidelines and governance processes, setting benchmarks for project management best practises.
  • Managed overall delivery of project timescales and budget, delivering both short and long-term projects under budget.
  • Maintained risk log and all project documentation using [Software] for duration of project lifecycle.
  • Managed delivery of all project procedures to required milestones, including scope, quality and budget.
  • Updated and maintained project plan, ensuring alignment with QA standards.
  • Planned, negotiated and coordinated project resource allocation in line with budget and project timeline.
  • Established and assigned individual role responsibilities, ensuring personnel remained in step with project goals.
  • Developed internal and external business contacts to facilitate work and enhance results.

QUALITY ASSURANCE

UNILEVER PHILIPPINES UN MANILA
Manila, Philippines
05.2012 - 01.2015
  • Planning, developing, and implementing effective quality assurance policies and procedures
  • Developing, testing, monitoring, and modifying processes for every defined cycle
  • Creating, reviewing, and testing technical specifications documents
  • Creating effective testing plans and test cases
  • Planning, calculating, prioritizing, and coordinating quality testing activities
  • Testing products and services, identifying and rectifying deficiencies
  • Suggesting enduring solutions to eliminate problems in products
  • Evaluating effectiveness, and adequacy of testing procedures
  • Inspecting and testing raw materials for final production of products
  • Documenting entire cycle of planning and developing products, and conducting internal audits
  • Collecting and working on feedback provided from customers
  • Recommending and implementing necessary corrective and preventive actions
  • Identifying and organizing training for the production and engineering teams
  • Perform risk analysis and management activities
  • Ensure prevalent compliance with industry regulatory requirements

Education

COLLEGE -

SAN PEDRO COLLEGE OF BUSSINESS ADMINISTRATION
SAN PEDRO, LAGUNA
01.2011

ELEMENTARY -

DAMPULAN WEST ELEMENTARY SCHOOL
Jaen, NUE
06.2004

HIGHSCHOOL -

COLLEGIO DE STA CATALINA DE SENA
CITY OF BINAN, LAGUNA

Skills

  • Quality Assurance Standards
  • Project Development
  • Quality Audits
  • Quality Management
  • Team Leadership
  • Project Delivery
  • Performance Management
  • Database Querying
  • Statistical Analysis
  • Data Collection and Analysis
  • Data Analysis
  • Data Mapping
  • Data Gathering
  • Goal Development Planning
  • Operational Planning
  • Technological Expertise
  • Microsoft Office Proficiency
  • Transcript Typing
  • Multi-Line Phone Systems
  • Bookkeeping
  • Mail Management
  • New Business Development
  • Accounting Support
  • Report Analysis
  • File Maintenance
  • PC Proficient
  • Database Entry
  • GPS Operation
  • Safe Driving Practices
  • Safety Protocols
  • Vehicle Buffing
  • Fuel-Efficient Driving
  • Car Servicing
  • Vehicle Exterior Cleaning
  • Payment Processing
  • Over-The-Road (OTR) Driving
  • LGV Maintenance
  • Map Reading
  • Warehouse Logistics
  • Hardware Maintenance
  • Computer Backup Management
  • Virtual ICT Support
  • Mobile Device Troubleshooting
  • Software Update Installation
  • Application Installation
  • Software Fault Diagnosing
  • Anti-Virus Software Installation
  • Salesforce
  • Active Directory
  • Data Recovery Strategies

Timeline

TEAM LEADER

PUREMART
11.2021 - 06.2023

FOOD DELIVERY RIDER

FOODPANDA
02.2020 - 10.2024

DELIVERY RIDER

LALAMOVE
05.2019 - 01.2020

SCHOOL BUS DRIVER

GROWING YEARS LEARNING SYSTEM
01.2018 - 04.2019

JUNIOR MANAGER

STUDIO84 SWITCH APPLE AUTHORIZED RESELLER
03.2016 - 09.2016

QUALITY ASSURANCE

UNILEVER PHILIPPINES UN MANILA
05.2012 - 01.2015

COLLEGE -

SAN PEDRO COLLEGE OF BUSSINESS ADMINISTRATION

ELEMENTARY -

DAMPULAN WEST ELEMENTARY SCHOOL

HIGHSCHOOL -

COLLEGIO DE STA CATALINA DE SENA

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