Nathaniel Kelley
Billings,MT
Summary
Dynamic Senior Manager with extensive experience at Federal Express Corporation, excelling in operations management and cross-functional collaboration. Proven track record in enhancing team productivity and client relationships, driving strategic initiatives that improved customer satisfaction. Skilled in logistics operations management and fostering a collaborative work environment to achieve high-quality results. Looking for new opportunities to expand and enhance my company knowledge.
Overview
22
22
years of professional experience
Work History
Senior Manager, Facility Operations
Federal Express Corporation
09.2019 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Pickup and Delivery Manager
Federal Express Corporation
12.2014 - 09.2019
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
Operations Manager - HUB (FT)
Federal Express Corporation
08.2013 - 12.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Operations Manager - Local (PT)
Federal Express Corporation
08.2012 - 08.2013
- Developed and maintained relationships with external contractor.
- Aided with station audits, BCSA.
Work Area Lead Package Handler (WALPH) (HUB)
Federal Express Corporation
01.2011 - 08.2012
- Mentored junior staff members, enhancing their professional development and fostering talent within the organization.
- Resolved conflicts within the team, ensuring smooth operations and maintaining morale.
- Training for new hire PH employees and continued training for all PH employees.
Package Handler
Federal Express Corporation
08.2010 - 01.2011
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Executive Chef/Kitchen Manager
Ferraro's Fine Italian Restaurant and Lounge
12.2002 - 08.2010
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
Education
Associate of Applied Science - Drafting And Design
Montana State University - College of Technology
BillingsSkills
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Strategic planning
- Logistics operations management
Timeline
Senior Manager, Facility Operations
Federal Express Corporation
09.2019 - Current
Pickup and Delivery Manager
Federal Express Corporation
12.2014 - 09.2019
Operations Manager - HUB (FT)
Federal Express Corporation
08.2013 - 12.2014
Operations Manager - Local (PT)
Federal Express Corporation
08.2012 - 08.2013
Work Area Lead Package Handler (WALPH) (HUB)
Federal Express Corporation
01.2011 - 08.2012
Package Handler
Federal Express Corporation
08.2010 - 01.2011
Executive Chef/Kitchen Manager
Ferraro's Fine Italian Restaurant and Lounge
12.2002 - 08.2010
Associate of Applied Science - Drafting And Design
Montana State University - College of Technology
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