Nathaniel Kelley
Billings,MT
Summary
Dynamic Senior Manager with extensive experience at Federal Express Corporation, excelling in operations management and cross-functional collaboration. Proven track record in enhancing team productivity and client relationships, driving strategic initiatives that improved customer satisfaction. Skilled in logistics operations management and fostering a collaborative work environment to achieve high-quality results. Looking for new opportunities to expand and enhance my company knowledge.
Overview
22
22
years of professional experience
Work History
Senior Manager, Facility Operations
Federal Express Corporation
Billings, MT
09.2019 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Pickup and Delivery Manager
Federal Express Corporation
Billings, MT
12.2014 - 09.2019
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
Operations Manager - HUB (FT)
Federal Express Corporation
Billings, MT
08.2013 - 12.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Operations Manager - Local (PT)
Federal Express Corporation
Billings, MT
08.2012 - 08.2013
- Developed and maintained relationships with external contractor.
- Aided with station audits, BCSA.
Work Area Lead Package Handler (WALPH) (HUB)
Federal Express Corporation
Billings, MT
01.2011 - 08.2012
- Mentored junior staff members, enhancing their professional development and fostering talent within the organization.
- Resolved conflicts within the team, ensuring smooth operations and maintaining morale.
- Training for new hire PH employees and continued training for all PH employees.
Package Handler
Federal Express Corporation
Billings, MT
08.2010 - 01.2011
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Executive Chef/Kitchen Manager
Ferraro's Fine Italian Restaurant and Lounge
Bozeman, MT
12.2002 - 08.2010
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
Education
Associate of Applied Science - Drafting And Design
Montana State University - College of Technology
BillingsSkills
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Strategic planning
- Logistics operations management
Timeline
Senior Manager, Facility Operations
Federal Express Corporation
09.2019 - Current
Pickup and Delivery Manager
Federal Express Corporation
12.2014 - 09.2019
Operations Manager - HUB (FT)
Federal Express Corporation
08.2013 - 12.2014
Operations Manager - Local (PT)
Federal Express Corporation
08.2012 - 08.2013
Work Area Lead Package Handler (WALPH) (HUB)
Federal Express Corporation
01.2011 - 08.2012
Package Handler
Federal Express Corporation
08.2010 - 01.2011
Executive Chef/Kitchen Manager
Ferraro's Fine Italian Restaurant and Lounge
12.2002 - 08.2010
Associate of Applied Science - Drafting And Design
Montana State University - College of Technology