Nathaniel Lantz
Proctorville,OH
Summary
Proven track record in catastrophe claims adjustment at State Farm Insurance, expertly managing high-volume claim loads and leveraging Xactimate for precise repair cost estimation. Demonstrated ability to enhance team performance and client satisfaction through exceptional claims investigation skills and a highly coachable attitude.
With this experience, I am seeking a position with an organization focused on creativity, curiosity and the unlimited potential for opportunities to grow.
Overview
8
8
years of professional experience
Work History
Catastrophe Claims Adjuster
State Farm Insurance
02.2023 - Current
- Managed claim inventories of thirty to fifty claims at a time.
- Experience working multiple types of claims including water, wind and hail.
- Efficiently handled and closed on average between ten to twenty claims on a weekly basis.
- Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Anticipated potential coverage disputes by meticulously reviewing policy provisions and endorsements.
- Supported catastrophe response teams as needed, demonstrating flexibility in adapting to diverse work environments across multiple states or territories.
- Leveraged technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate.
- Achieved consistent compliance with internal guidelines and regulatory requirements through meticulous documentation of all claim activities.
- Contributed to a positive team environment by sharing industry knowledge, offering assistance to colleagues as needed, and actively participating in ongoing professional development opportunities.
- Negotiated fair settlements with contractors, public adjusters, and attorneys to resolve disputed claims amicably.
- Identified subrogation opportunities through careful investigation of loss circumstances, maximizing recovery efforts for the insurer.
- Managed catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
Senior Logistics Coordinator
Commercial Trailer Leasing
05.2020 - 12.2022
- Oversaw the transportation of semi trailers to and from customers for a fleet of over 15,000 trailers.
- Negotiated freight rates with carriers to make transportation as cost efficient as possible.
- Oversaw and handled the claims process to reduce liability while also negotiating damage claims with carriers and vendors.
- Provided timely updates on incoming and outgoing equipment for hundreds of customers.
- Handled accounting and carrier payments.
- Worked with vendors and internal technicians to upfit equipment and make sure every unit in the fleet was DOT compliant and roadworthy.
- Gathered, reviewed and negotiated incoming repair estimates from vendors.
Senior Logistics Account Executive
Total Quality Logistics Inc.
08.2016 - 05.2020
- Delivered exceptional client service by resolving issues promptly and maintaining open lines of communication throughout the shipment process.
- Managed a portfolio of key accounts, ensuring timely delivery and customer satisfaction.
- Mentored junior team members, sharing industry knowledge and best practices to foster professional growth.
- Provided constant and timely customer service to clients.
- Compiled over two million dollars in revenue for my company over the four years I worked there.
- Built relationships with local and national charities as the Charity Captain of our office.
- Oversaw the entire transportation process of thirty to forty shipments per week.
- Assisted in freight claims by gathering estimates, photos an incident reports while keeping my customers updated throughout the process of their claims.
Life Insurance Agent
American Income Life Insurance Company
01.2016 - 08.2016
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Traveled to insureds homes on a daily basis to provide coverage reviews and analysis.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
Education
High School Diploma -
Fairland High School
Proctorville, OH05.2012
Electrical Certification - Electrician
Collins Career And Technical Center
South Point, OH05.2012
Skills
- Xactimate
- Property Evaluation
- Customer Service
- Claims Investigation
- Extremely Coachable
- Estimating Repair Costs
- Technical knowledge
- Damage Assessment
- Claims Processing
- Highly Motivated
- Insurance Policy and Coverage Knowledge
- Self Scheduling and Time Management
Accomplishments
- Two time regional broker of the year at Total Quality Logistics, the second largest logistics company in the in the United States.
- Rookie Broker of the Year at Total Quality Logistics.
- Electrical Certification from Collins Career and Technical School
- Owner of multiple sales records at Total Quality Logistics that are attributed to work ethic, coachability and outstanding customer service.
- Licensed Claims Adjuster able to work claims anywhere in the United States.
Timeline
Catastrophe Claims Adjuster
State Farm Insurance
02.2023 - Current
Senior Logistics Coordinator
Commercial Trailer Leasing
05.2020 - 12.2022
Senior Logistics Account Executive
Total Quality Logistics Inc.
08.2016 - 05.2020
Life Insurance Agent
American Income Life Insurance Company
01.2016 - 08.2016
High School Diploma -
Fairland High School
Electrical Certification - Electrician
Collins Career And Technical Center
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