Nathaniel Laser
Shelby,OH
Summary
Manager with a proven track record in automotive operations, specializing in logistics coordination and inventory management. Known for enhancing workflow efficiency and resolving customer issues, fostering strong relationships with stakeholders to improve overall customer satisfaction.
Overview
9
9
years of professional experience
Work History
Material Handler
Newman Technology
Mansfield, Ohio
02.2023 - 05.2026
- Operated forklifts to efficiently transport materials within facility.
- Operated tugger for timely material transport across warehouse, enhancing workflow efficiency.
- Followed safety protocols to maintain a secure working environment.
- Trained new hires on proper handling techniques and equipment usage, ensuring adherence to safety standards.
- Reported equipment issues promptly to enable swift repairs and minimize downtime.
Shipping and Receiving Manager
PPS Limited (MPW Services)
Fairborn, OH
09.2017 - 09.2022
- Managed in-house inventory and ordered supplies, PPE, chemicals, and handled receiving processes in JD Edwards.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Entered work orders and prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming in our PPS logistics system.
- Unpacked, examined, and routed incoming shipments, rejected damaged items, recorded shortages, and resolved issues with over 90 customers regarding damages and shortages.
- Cultivated positive relationships with UPS, FedEx, USPS, and DHL representatives to enhance shipping operations.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Account Manager
MPW Industrial Services (Honda Auto Plant)
East Liberty, OH
09.2017 - 09.2022
- Led new business development initiatives and managed customer servicing to enhance client engagement.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Delivered engaging and polished presentations through quarterly reviews to highlight products and draw favorable competitor comparisons.
- Facilitated communication between Honda management and MPW corporate offices, aligning business objectives across departments.
- Reviewed quality reports and finalized them for customer review following quality issues.
- Managed billing and payroll for 100 associates, conducted safety meetings, finalized intelex incident reports, and coordinated weekend and shutdown job scheduling with operation managers.
- Completed monthly chemical and supply inventories and ordering/receiving.
Operations Manager
MPW Industrial Services (Honda Auto Plant)
East Liberty, OH
09.2017 - 09.2022
- Developed processes to drive long-term business sustainability and improve profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Identified and corrected unauthorized and unsafe practices to enhance operational safety.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Investigated and resolved departmental non-conformances.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Supervisor
MPW Industrial Services (Honda Auto Plant)
East Liberty, OH
09.2017 - 09.2022
- Led team by applying leadership and problem-solving skills to enhance efficiency and streamline workflows.
- Evaluated employee performance, coaching and training to address weaknesses and foster development.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Interviewed, hired and trained new employees for production positions.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Resolved customer complaints and adjusted policies to align with changing needs, improving customer satisfaction.
- Performed annual evaluations and reviews for large staff of employees.
- Provided supportive link between external customers and internal operations.
- Audited and documented processes and procedures for new model vehicles within departments
Team Leader
MPW Industrial Services
East Liberty, OH
09.2017 - 09.2022
- Led team of 8 members to deliver exceptional customer service consistently.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Provided mentorship to employees to enhance their skills and performance. to ensure timely completion of assigned duties.
- Established open and professional relationships with team members to facilitate quick issue resolution.
- Built strong relationships with customers through positive attitude and attentive response.
General Laborer
Custom Staffing
Marion, OH
06.2017 - 09.2017
- Coordinated with team members to execute work safely and meet project deadlines.
- Supported team members in completing tasks that required collaboration to enhance overall productivity.
- Reported defective equipment or materials to supervisors to ensure quality and safety standards.
- Performed thorough quality checks on products and materials to identify any defects.
- Read work orders or received oral instructions to determine work assignments and equipment and materials needed.
- Conducted thorough cleaning of workspaces to maintain a safe and organized environment.
Education
OHIO CDCA - Chemical Dependency Counselors Assistant
Impact CE
Beaverton, OR09-2026
No Degree - Machine Trades
Pioneer Career And Technology Center
Shelby, OH01-2002
GED -
Pioneer Career And Technology Center
Shelby, OH11-2002
Skills
- Shipping operations
- Logistics Coordination
- Warehouse Management
- Inventory Management Software
- Supply Chain Management
- Materials Monitoring
- Shipping oversight
- Vehicle Flow Monitoring
- Operations
- Process Improvement
- Staff Management
- Coordinating documents
- Maintenance and Repair Orders
Timeline
Material Handler
Newman Technology
02.2023 - 05.2026
Shipping and Receiving Manager
PPS Limited (MPW Services)
09.2017 - 09.2022
Account Manager
MPW Industrial Services (Honda Auto Plant)
09.2017 - 09.2022
Operations Manager
MPW Industrial Services (Honda Auto Plant)
09.2017 - 09.2022
Supervisor
MPW Industrial Services (Honda Auto Plant)
09.2017 - 09.2022
Team Leader
MPW Industrial Services
09.2017 - 09.2022
General Laborer
Custom Staffing
06.2017 - 09.2017
OHIO CDCA - Chemical Dependency Counselors Assistant
Impact CE
No Degree - Machine Trades
Pioneer Career And Technology Center
GED -
Pioneer Career And Technology Center