Summary
Overview
Work History
Education
Skills
Timeline
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Nathaniel Lugo

Austin,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Shift Supervisor Trainee

CVS Pharmacy
Round Rock, TX
11.2022 - Current
  • Responded to customer questions regarding products, prices and availability.
  • Managed inventory levels and communicated product needs with vendors.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Implemented new processes or procedures designed to improve efficiency or quality of work.
  • Trained and supervised new shift personnel on proper safety protocols.
  • Addressed customer concerns promptly while maintaining excellent customer service standards.

Store Operations Specialist

At Home
Cedar Park, TX
11.2018 - 02.2022
  • Balanced competing priorities through deliberate project and time management practices.
  • Identified opportunities to enhance specialization resulting in increased efficiency.
  • Participated in ongoing training and compliance activities.
  • Exercised versatility in fast-paced, agile work environments.
  • Defined team directions and provided guidance to members.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Some College (No Degree) - Engineering

Austin Community College
Austin, TX

Skills

  • Customer Relations
  • Analytical Thinking
  • Quantitative Skills
  • Process Improvement

Timeline

Shift Supervisor Trainee

CVS Pharmacy
11.2022 - Current

Store Operations Specialist

At Home
11.2018 - 02.2022

Some College (No Degree) - Engineering

Austin Community College

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Nathaniel Lugo