Summary
Overview
Work History
Education
Skills
Desired Locations
Availability
References
Timeline
Generic

Nathaniel Mack IV

Stafford,VA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

10
10
years of professional experience

Work History

General Manager

Flood Tech 3
08.2020 - Current
  • Create, manage and execute plans to increase sales, profitability and customer service
  • Gathering compelling customer feedback, through survey research, and other data to develop insights to support writing accurate estimates and determining job profitability
  • Creates, develops training curriculum outside of IICRC that deals with going above and beyond the standard in Mitigation, Health and Safety
  • Focuses on total wellness on Flood Tech 3 technicians that address the promotion of health, mental health support and injury prevention
  • Experienced in cleaning and restoration
  • Schedule crews and resources to provide service on active projects
  • Manage general office duties
  • Keeps ownership aware of changes(Trends) within the industry
  • Active in leadership decision-making
  • Teaches Xactimate X1 Estimating Software
  • Experienced in Corelogic and Symbility
  • Experienced in Mica Mitigation Summary Reports
  • Responsible for mentoring, coaching and developing employees, recognizing their strength and weaknesses and developing their skills and abilities
  • Improving customer experience by assigning the appropriate mitigation personnel specific to the customers needs
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Office Manager

SERVPRO Of Springfield/Mt. Vernon
01.2018 - 07.2020
  • Supports company operations by maintaining office systems and supervising staff
  • Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions
  • Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement
  • Completes operational requirements by scheduling and assigning employees; following up on work results
  • Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends
  • Maintains office staff by recruiting, selecting, orienting, and training employees
  • Contributes to team effort by accomplishing related results as needed
  • Develops schedules, creates monthly employee progress bulletins that track monthly mitigation production and customer satisfactions surveys.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Account Executive

Abel Industries Inc.
02.2015 - 08.2018
  • Generates new sales and maintain current client relationship
  • Performs onsite training with new and existing customers
  • Maintains and exceeds quota for target month
  • Establish buying time and determine appropriate products for client.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.

Motorcycle Sales

Harley Davidson of Quantico
03.2014 - 02.2015
  • Generates new sales leads and assists customers with their motorcycle sales questions potentially leading to the purchase of a new or pre-owed Harley-Davidson
  • Promotes positive experience for customers through high quality, proactive sales techniques
  • Establish a buying time line and ask for the sale
  • Provides prompt, dependable high quality service to (internal and external) customers
  • Monitoring and overseeing the daily activities and maintain clean and efficient facilities.
  • Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
  • Evaluated trade-in vehicles accurately to streamline transactions while maximizing profitability for the dealership.
  • Improved showroom presentation by organizing inventory, creating appealing displays, and maintaining cleanliness standards.
  • Provided outstanding customer service by addressing concerns, answering questions, and ensuring a positive overall experience.

Education

High School Diploma -

Mansfield Senior High School
Mansfield, OH
06.1990

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Time Management
  • Training and coaching
  • Customer Relations
  • Training and Development
  • Staff Supervision
  • Employee Scheduling
  • Motivation
  • Deadline-oriented
  • Sales expertise
  • Proficient in Xactimate, MS Office Suite

Desired Locations

  • Alexandria, Virginia, United States
  • Woodbridge, Virginia, United States
  • West Springfield, Virginia, United States
  • Staunton, Virginia, United States
  • Stafford, Virginia, United States
  • Spotsylvania County, Virginia, United States
  • Spotsylvania, Virginia, United States
  • Quantico, Virginia, United States
  • Prince William County, Virginia, United States
  • Fort Belvoir, Virginia, United States

Availability

Permanent, Full-time

References

  • Willy Rosado, M&WR Cleaning, Business Owner, 5714370454, willyar@mwrcleaning.com
  • Anthony Royale, APT Carpet Cleaners, Owner, 3135157660, websales@aptcarpetcleaners.com
  • Patrice Hoggard, DOD, 757-343-1609, patricehoggard@gmail.com

Timeline

General Manager

Flood Tech 3
08.2020 - Current

Office Manager

SERVPRO Of Springfield/Mt. Vernon
01.2018 - 07.2020

Account Executive

Abel Industries Inc.
02.2015 - 08.2018

Motorcycle Sales

Harley Davidson of Quantico
03.2014 - 02.2015

High School Diploma -

Mansfield Senior High School

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Nathaniel Mack IV