Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathaniel Marquez

Albuquerque

Summary

Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Operations Ramp Agent

Envoy Air
09.2024 - Current
  • Loading and unloading baggage, freight, and mail onto and off of planes
  • Operating ground handling equipment such as baggage carts, belt loaders, and forklifts
  • Marshalling planes in and out of gates and directing them on the ramp
  • Ensuring that the aircraft is properly loaded according to weight and balance requirements
  • Performing basic maintenance tasks such as refueling, de-icing, and cleaning the aircraft
  • Communicating with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes
  • Adhering to all safety protocols and procedures

Prop Maker/ Carpenter

IATSE Local 480
03.2024 - 09.2024
  • Main focus was on carpentry and framing walls
  • Create custom props for specific productions with what material was given to us
  • Assemble/ disassemble any props that are being used on commercial property that cannot be a permanent fixture
  • Work closely with production designer, art director, and prop master to help bring designs to life
  • Built numerous houses to spec in order for safety guidelines to be maintained and finished in a timely manner

Contact Center Agent II

Presbyterian Medical Services
06.2022 - 03.2024
  • Assist with medical concerns and questions presented by patients through received direct messages, e-mails, and phone calls
  • Maintain client confidentiality unless provided with proper release of information forms between patients, medical assistants, and primary care physicians
  • Develop direct messages, e-mails, and phone calls regarding medical needs and patient correspondence
  • Collaborate with patients and Presbyterian Medical Services in order to create the most beneficial schedule for the patient
  • Certify, maintain, and handle the best customer service as the face/ voice of the Presbyterian Medical Services

Crew Leader/Material Manager

Blue Mesa Services
01.2021 - 05.2022
  • Managed crew members and their individual tasks in order to complete assigned duties
  • Designed and planned structure for landscape and architecture of future and existing projects
  • Produced quality assurance for clients before and after treatment
  • Maintained connections with patrons after service to strengthen bonds and everlasting clientele relations
  • Produced estimates of material costs, as well as time allocation for base projects

Representative/Team Leader

Safelite Solutions Contact Center
06.2017 - 02.2020
  • Received incoming calls from customers and provided accurate, updated answers to all inquiries
  • Regularly grew funding through suggestive selling techniques to new and existing customers
  • Achieved top three or above for performance and sales consistently for around a year from spring of 2018 to spring of 2019
  • Supervised and assisted in training for team members in order to ensure solidarity between individual units
  • Accomplished daily, weekly, and monthly performance goals in order to present analytics and data on sales and revenue
  • Maintained client confidentiality for access to customer account information and insurance policies.

Education

Degree - Nursing

University of New Mexico
Albuquerque, NM

High School Diploma -

V. Sue Cleveland High School
Rio Rancho, NM

Skills

  • Proficient in communication
  • Ability to follow complex instructions
  • Detail oriented
  • Strong listening skills
  • Proper safety management
  • Good with accounting
  • Exceptional multitasking
  • Excellent at time management
  • High quality problem solving capabilities

Certification

  • Electric Pallet Jack Certification.
  • Mobile Elevated Work Platform certified.
  • Tug tractor and belt loading machine certified.

Timeline

Customer Operations Ramp Agent

Envoy Air
09.2024 - Current

Prop Maker/ Carpenter

IATSE Local 480
03.2024 - 09.2024

Contact Center Agent II

Presbyterian Medical Services
06.2022 - 03.2024

Crew Leader/Material Manager

Blue Mesa Services
01.2021 - 05.2022

Representative/Team Leader

Safelite Solutions Contact Center
06.2017 - 02.2020

High School Diploma -

V. Sue Cleveland High School

Degree - Nursing

University of New Mexico

Similar Profiles

CREATE PROFILE
Nathaniel Marquez