Nathaniel Mason
manvel
Summary
Dynamic and reliable professional with extensive experience as a Mail Carrier at the United States Post Office, excelling in customer service and route management. Proven ability to enhance customer satisfaction through effective communication and attention to detail, while ensuring compliance with postal regulations and maintaining safety awareness in all operations.
Overview
13
13
years of professional experience
Work History
Mail Carrier
United States Post Office
07.2019 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Delivery Driver
DoorDash
02.2017 - 01.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Forklift Operator/ Night Stocker
Sams Club Distribution
11.2014 - 02.2017
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Forklift Operator
Frito-Lay Warehouse
01.2019 - 07.2019
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
Aircraft Cleaner
Accufleet International
06.2018 - 12.2018
- Maintained, cleaned and sanitized interior of aircraft.
- Fostered positive relationships with airline personnel through professional interactions during daily operations.
- Assisted in training new team members on proper cleaning procedures and safety protocols.
- Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
- Maintained a safe work environment by adhering to established safety guidelines and using personal protective equipment as needed.
- Supported environmental initiatives by properly disposing of waste materials and recycling when applicable.
Sales Associate
Bmt Auto
01.2013 - 11.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
Education
Hardin-jefferson High School
Sour Lake, TX05.2014
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Package handling
- Vehicle loading
- Mail sorting
- Route management
- Postal regulations
- Mail distribution
- Supply management
- Vehicle maintenance
- Hand-eye coordination
- Route navigation
- Load management
- Teamwork
- Teamwork and collaboration
- Punctuality
- Problem-solving abilities
- Attention to detail
- Time management
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
Timeline
Mail Carrier
United States Post Office
07.2019 - Current
Forklift Operator
Frito-Lay Warehouse
01.2019 - 07.2019
Aircraft Cleaner
Accufleet International
06.2018 - 12.2018
Delivery Driver
DoorDash
02.2017 - 01.2022
Forklift Operator/ Night Stocker
Sams Club Distribution
11.2014 - 02.2017
Sales Associate
Bmt Auto
01.2013 - 11.2014
Hardin-jefferson High School
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