Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Software
Timeline
Generic

Nathaniel Mayer

Medina,OH

Summary

Proven leader with extensive experience in operations management and customer engagement, notably at Master Pizza. Skilled in conflict resolution and staff management, I excel in optimizing team performance and improving service standards. Demonstrated success in inventory control and fostering employee retention, I bring a dynamic approach to achieving business objectives and enhancing customer satisfaction. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Ambitious Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Detail-oriented IT consultant, with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Master Pizza
03.2022 - Current
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Average of around 150 customers per day

Amazon Business Owner

Charm Inc LLC
09.2022 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.

IT Technician

Freelance
07.2021 - Current
  • Maintained office PCs, networks and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.

IT Support Consultant

Freelance
07.2021 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored system performance to identify potential issues.
  • Assisted in development of system security protocols.
  • Developed and implemented preventive maintenance procedures.
  • Configured and tested new software and hardware.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Tested new software and hardware prior to deployment.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.

3D Modeler

Blender
02.2020 - Current
  • Gathered photo references to use as guidelines and textures for models.
  • Developed primary models and sketches to showcase final product designs.
  • Monitored printing processes to verify accurate color and print production.
  • Logged and captured video footage for various video and multimedia presentations.
  • Used Photoshop, InDesign and Illustrator to produce page layouts, graphics and logos for design proposals.
  • Taught and trained incoming designers on proper use of graphic design software.
  • Collaborated with other animators to create coherent images within scenes.
  • Created sequences under tight deadlines and seamlessly integrated with other components.
  • Used Revit, Showcase and 360 Cloud to draw, render and present models to clients.
  • Used Adobe Photoshop to create realistic textures for graphics and 3D animations.
  • Communicated with supervisor to brainstorm ideas and discuss upcoming projects.
  • Used [Software] to manage documentation of new and revised 3D designs.
  • Met with [Number]-person design team to offer suggestions for finished projects and approve designs.

Sales Associate

LifeLock
02.2019 - 03.2020
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Associate of Science - STNA Certification

Medina County Career Center
Medina, OH
03.2017

High School Diploma -

Medina High School
Medina, OH
06.2015

Skills

  • Operations Management
  • Customer Engagement
  • Staff Management
  • Menu development
  • Conflict resolution techniques
  • Point of Sale (POS) system operation
  • Trained in performance and wage reviews
  • Resource Allocation
  • Shift Management
  • Adaptable
  • Staff Scheduling
  • Employee Retention
  • Kitchen equipment operation and maintenance
  • Catering Coordination
  • Team Management
  • Supervisory skills
  • Organization and prioritization
  • Order delivery practices
  • Performance Improvement
  • Inventory control and record keeping

Additional Information

- Extremely experienced in Microsoft Word, Microsoft Excel , Microsoft Power Point, Google Docs, and a variety of organization and analytic tools.


- Experienced in depth within IT performance, maintenance , operation, and analyzation as well as virus removal, security improvement, and extensive operation within Microsoft Windows.


- Quick ability to learn and adapt to new jobs and tasks, as well as work extensively with or without a team.

Languages

English
Native or Bilingual

Software

Windows Management

Microsoft Word

Blender 3D Animation

Google Docs

Microsoft Excel

Microsoft Word

Timeline

Amazon Business Owner

Charm Inc LLC
09.2022 - Current

Restaurant Manager

Master Pizza
03.2022 - Current

IT Technician

Freelance
07.2021 - Current

IT Support Consultant

Freelance
07.2021 - Current

3D Modeler

Blender
02.2020 - Current

Sales Associate

LifeLock
02.2019 - 03.2020

Associate of Science - STNA Certification

Medina County Career Center

High School Diploma -

Medina High School
Nathaniel Mayer