Nathaniel Mcgarvey
Manhattan
Summary
Dynamic hospitality professional with a proven track record at Burger and Lobster, excelling in customer service and upselling. Adept at managing high-volume environments while training staff and resolving guest issues. Strong communicator with expertise in POS systems, ensuring order accuracy and fostering guest loyalty through exceptional service.
Overview
6
6
years of professional experience
Work History
Maître D and Server
Burger and Lobster
09.2021 - 09.2023
- Worked as Maître D (February 2021 – February 2022), managing seating, front-of-house operations, and coordinating with kitchen staff..
- Transitioned to Server ( February 2022- September 2023), providing attentive service, upselling menu items, and fostering guest loyalty.
- Provided exceptional service to high volume of daily customers.
- Resolved customer complaints, trained new staff, and ensured cleanliness and organization throughout.
- Worked special and private events with a limited staff selection.
Usher
Noche Flamenca Inc.
12.2019 - 01.2023
- Verified tickets and escorted guests to their assigned seats.
- Provided detailed information about events, venues, and available facilities.
- Monitored audience behavior to ensure compliance with event rules and regulations.
- Maintained cleanliness and organization in seating areas and common spaces, ensuring a welcoming environment.
Line Cook
Outer Coast
09.2020 - 07.2021
- Prepared high-quality meals for large groups, adhering to specific dietary requirements.
- Managed food inventory and assisted with menu planning, emphasizing sustainability and cost-effectiveness.
- Ensured all kitchen areas met health and safety regulations, maintaining a clean and organized workspace.
Basketball Coach
West Side Basketball
09.2017 - 03.2018
- Led skill-building sessions for youth, focusing on teamwork, sportsmanship, and athletic development.
- Coordinated practice schedules and game-day preparations, fostering a positive and inclusive atmosphere for players.
- Monitored player progress and provided constructive feedback to enhance performance.
Education
SUNY Cobleskill
05.2025
Alaska Pacific University
01.2021
High School Diploma -
Harvest Collegiate High School
01.2020
Skills
- Excellent customer service and communication skills
- Knowledgeable about menu items, specials, and dietary restrictions
- Skilled in upselling to increase sales and managing multiple tables efficiently
- Proficient in POS systems, cash/credit transactions, and order accuracy
- Strong teamwork, collaboration, and professionalism in high-pressure environments
- Maintain cleanliness, organization, and resolve guest issues effectively
- Server training
- Tableside etiquette
References
- Gabriella Garcia, (917) 822-0875
- Giovanni Rodriguez, (917) 769-3061
Timeline
Maître D and Server
Burger and Lobster
09.2021 - 09.2023
Line Cook
Outer Coast
09.2020 - 07.2021
Usher
Noche Flamenca Inc.
12.2019 - 01.2023
Basketball Coach
West Side Basketball
09.2017 - 03.2018
SUNY Cobleskill
Alaska Pacific University
High School Diploma -
Harvest Collegiate High School
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