Nathaniel Mendenhall
Garland,TX
Summary
Professional retail worker with strong cash handling and customer service skills. Known for reliability, adaptability, and collaborative spirit, consistently delivering accurate and efficient transactions. Strong focus on teamwork and achieving results, ensuring seamless experience for both customers and colleagues. Skilled in maintaining confidentiality, resolving issues promptly, and operating in dynamic environments.
Professional cashier skilled in managing financial transactions and maintaining accurate records. Known for strong team collaboration and results-driven mindset, ensuring smooth operations and client satisfaction. Adept in handling currency exchanges and resolving discrepancies promptly while adapting to changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cage Cashier
Texas Card House
04.2023 - Current
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
Assistant Store Manager
Lids
03.2023 - 04.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Operations Leader
Academy Sports + Outdoors
09.2021 - 03.2023
- Manage all front end operations.
- Assist with all customer service issues/complaints.
- Train Cashier Team Leads on leading cashiers, company directives, and achieving goals.
- Monitor processes for mistakes or improvements.
- Order products necessary for front end.
- Take care of loss prevention for company shrinkage.
- Award and discipline cashiers/cashier team leads.
- Inspire the team to achieve the best they can be.
Self Employed
Dallas Poker League/ Millenial Thrift
12.2018 - 09.2021
- Researched and obtained new clients for venues.
- Worked with clients on a daily basis for maximum communication.
- Running a professional grade tournament with the highest level of fun.
- Always making sure client came first.
- Having general knowledge of product pricing.
- Bidding on storage units at first look.
- Merchandising and pricing of items as they come on.
- Selling items on multiple platforms.
- Working with customers face to face on products.
- Making sure business has profitability and longevity.
Team Lead Merchandiser
Total Wine & More
05.2020 - 03.2021
- Monitoring sales and identifying any losses or stock wastage
- Working with suppliers and distributors to negotiate prices and order large volumes
- Collaborate with executives, marketers and salespeople to set prices that are good for the market and profit
- Getting to know the customer base and understanding their motivation and sales drivers
- Reviewing customer feedback to predict sales trends and seasonal stock demand
- Briefing staff on stock display and rotation to ensure every space is optimized
- Researching and monitoring industry trends and consumer behavior to anticipate demand and changes in buying patterns
- Making predictions based on sales data, customer feedback and market trends
- Assessing the effectiveness of different product displays and store layouts on sales figures
- Reviewing competitors, including pricing, profit, marketing and other progress
Production Team Leader
FedEx Office
04.2017 - 11.2018
- Assisted in the training and new hire process with new applicants.
- Oversaw all production of materials going through the business.
- Timely scheduled jobs while assisting customers in store.
- Worked with bigger clients on expanding products into the business model.
- Worked on corporate initiatives with team to get within top 10 of company stores.
Production Manager
US Revi Rentals
12.2016 - 04.2017
- Inspecting houses to get budgets for remodeling.
- Working with contractors everyday to stay on schedule and set clear expectations.
- Oversee all projects in DFW area from rehab to completion.
- Assisting other markets with technical issues.
- Following processes and procedures for rental properties.
Dispatcher
Time Warner Cable
02.2016 - 12.2016
- Schedule and dispatch workers, work crews, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
- Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
- Oversee all communications within specifically assigned territories.
Front-End Manager
Academy Sports
10.2015 - 02.2016
- Monitoring the activities of the lead cashier and other cashiers working under me.
- Hiring the qualified floor staff as per the company's policies and guidelines, allotting various duties and responsibilities to them as per their field of expertise.
- Assisting in bookkeeping and other record maintenance.
- Allotting shift timings to the cashiers, training them appropriately regarding the cash management system, and updating the cashier training manual accordingly.
Guest Service Manager
Pilot Travel Centers
02.2014 - 10.2015
- Accomplishes objectives by recruiting, orienting, training, assigning, scheduling, coaching, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing them in everyday practices.
Education
High School Diploma -
Kilgore High School
Kilgore, TX05.2011
Skills
- Sales Experience (6 years)
- Microsoft Office (8 years)
- Customer Service (9 years)
- Leadership Experience (6 years)
- Dispatch (2 years)
- Product Marketing (4 years)
- Merchandising (8 years)
- Time Management (6 years)
- Analysis Skills (4 years)
- Communications (6 years)
- Data Entry (4 years)
- Communication skills (9 years)
- Administrative Assistant (2 years)
- Retail Management (6 years)
- Restaurant Experience (2 years)
- Serving Experience (2 years)
- Warehouse Management (2 years)
- Restaurant Management (2 years)
- Management Experience (8 years)
- Food Service (4 years)
- Computer Skills (6 years)
- Food & Beverage (4 years)
- Retail Sales (9 years)
Certification
- Driver's License
- TABC
- Present
Timeline
Cage Cashier
Texas Card House
04.2023 - Current
Assistant Store Manager
Lids
03.2023 - 04.2023
Operations Leader
Academy Sports + Outdoors
09.2021 - 03.2023
Team Lead Merchandiser
Total Wine & More
05.2020 - 03.2021
Self Employed
Dallas Poker League/ Millenial Thrift
12.2018 - 09.2021
Production Team Leader
FedEx Office
04.2017 - 11.2018
Production Manager
US Revi Rentals
12.2016 - 04.2017
Dispatcher
Time Warner Cable
02.2016 - 12.2016
Front-End Manager
Academy Sports
10.2015 - 02.2016
Guest Service Manager
Pilot Travel Centers
02.2014 - 10.2015
High School Diploma -
Kilgore High School
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