Nathaniel Messano
Roslyn,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Digital Communications Coordinator
CONTACT CareLine
08.2024 - Current
- Manage and execute the organization’s digital communication strategy across all social media and outreach platforms, producing 14+ posts per week per platform and introducing new content series and formats that expanded the organization’s digital presence.
- Create mission-aligned graphics, videos, reels, and written content to highlight CONTACT’s work and strengthen community understanding of the 988 Suicide & Crisis Lifeline.
- Coordinate and schedule multi-platform campaigns while managing timelines, approvals, and content calendars relied upon by leadership and program staff.
- Track engagement trends through platform analytics and use performance insights to refine messaging, improve content effectiveness, and guide ongoing strategy.
- Led fundraising campaigns, including Giving Tuesday and seasonal appeals, contributing to a doubling of donations compared to previous years.
- Collaborate closely with leadership, development, and community partners to maintain unified branding and ensure messaging consistency across all outreach efforts.
- Support digital storytelling by gathering counselor and community experiences and transforming them into meaningful, mission-driven content.
Crisis Counselor
CONTACT Care Line
08.2023 - 01.2024
- Managed and supported 50+ crisis contacts daily across phone, text, and chat, using Salesforce to document interactions, maintain organized case records, and ensure timely, compassionate follow-up.
- Evaluated risk to texter/caller by gathering information and conducting risk assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Ensured accurate documentation while protecting confidentiality and adhering to organizational protocols.
- Engaged with supervisors and peers to strengthen communication skills and enhance crisis response techniques.
Private Driver
Doug Vaughn
02.2022 - 02.2023
- Provide reliable and professional transportation services while prioritizing safety and punctuality.
- Maintained a clean vehicle and a respectful, professional demeanor with clients.
- Demonstrated strong time management and adaptability in daily scheduling.
- Maintained discretion and confidentiality at all times.
Front Desk Associate
Equinox
02.2021 - 02.2022
- Served as the first point of contact for members and guests, creating a welcoming and efficient front-desk experience.
- Managed scheduling, customer inquiries, and administrative tasks with accuracy and professionalism.
- Demonstrated strong multitasking skills in a fast-paced environment.
- Handled member concerns respectfully and effectively, ensuring a positive customer experience.
- Maintained a polished and professional presence that aligned with the brand.
Appointment Setter
Momentum Solar
02.2020 - 02.2021
- Utilized persuasive communication to qualify leads and schedule sales appointments for solar consultations.
- Maintained detailed records to support sales operations and drive team efficiency.
- Consistently met or exceeded productivity targets in a fast-paced, metrics-driven environment.
- Demonstrated strong phone etiquette, customer engagement, and objection-handling skills.
Waiter/Host
Reo Diner
01.2018 - 01.2020
- Delivered exceptional customer service, cultivating a warm, efficient, and positive dining experience.
- Managed POS systems, cash handling, and order accuracy with precision.
- Demonstrated excellent multitasking skills, managing multiple tables and responsibilities in a busy environment.
- Effectively resolved customer concerns and adapted quickly to service challenges.
Landscaping
Roma Landscaping
01.2016 - 01.2018
- Adapted to diverse, hands-on tasks requiring problem-solving and attention to detail.
- Collaborated with team members to complete projects efficiently and maintain high-quality service standards.
Education
B.S. - Digital Marketing, Communications, Psychology
William Paterson University of New Jersey
Wayne, NJ11.2025
Skills
- Social Media Strategy & Content Creation
- Copywriting & Messaging
- Email Marketing
- Graphic Design
- Analytics & Performance Monitoring
- Storytelling for Brand Engagement
- Clear, Professional Communication
- Empathy & Patience
- Conflict Resolution & De-escalation
- Lead Qualification & Scheduling
- CRM & Documentation Accuracy
- Reliable & Detail-Oriented
- Strong Time Management
- Adaptable in Fast-Paced Environments
- Collaborative & Supportive Team Member
- Quick Learner with a Consistent Work Ethic
Timeline
Digital Communications Coordinator
CONTACT CareLine
08.2024 - Current
Crisis Counselor
CONTACT Care Line
08.2023 - 01.2024
Private Driver
Doug Vaughn
02.2022 - 02.2023
Front Desk Associate
Equinox
02.2021 - 02.2022
Appointment Setter
Momentum Solar
02.2020 - 02.2021
Waiter/Host
Reo Diner
01.2018 - 01.2020
Landscaping
Roma Landscaping
01.2016 - 01.2018
B.S. - Digital Marketing, Communications, Psychology
William Paterson University of New Jersey