Nathaniel Montana
GenerX Generators
New Port Richey,FL
1
Certification
6
years of professional experience
Dynamic Service Management Specialist with GenerX Generators, skilled in problem management and customer satisfaction measurement. Expert in diagnosing generator issues and optimizing service processes, ensuring timely maintenance and repairs. Proven ability to enhance technician scheduling and resolve conflicts, leading to improved service delivery and client satisfaction. Well educated generator technician with the ability to solve any issues given the right materials and resources.
Work History
Service Management Specialist
2 Years 4 Months- Supported service work order processing and technician scheduling to keep generator maintenance and repairs moving on time.
- Recorded customer requests, service history, and completion notes in service management systems.
- Helped resolve dispatch conflicts by setting urgent outages first and matching technician availability.
- Communicated with customers to confirm appointments, provide updates, and close out service issues.
- Provided tech support for entire service department including over 30 technicians along with service advisors and schedulers, as well as helped install crews with issues.
- Restrapped generators for voltage needed.
Service Technician
4 Years- Diagnosed generator electrical and mechanical issues using test equipment and service manuals.
- Performed preventative maintenance on standby power systems, including oil changes, filters, and inspections.
- Installed and serviced automatic transfer switches and related generator components.
- Documented repair findings, service recommendations, and completed work orders accurately.
Education
Associate of Arts - Mathematics Education
Skills
Problem management
Service level management
Customer satisfaction measurement
Incident management
Strong knowledge with both gaseous & diesel gensets
Ability to read diagnostic manuals
as well as wiring diagrams & schematics to resolve issues
Ability to program digital outputs for fire alarm or elevator controls
Ability to retap generators for desired voltage output
Certification
Generac air cooled, protector series and protector plus certification.
Kohler certified up to 60kw.
Thomson power systems cert in automatic transfer switches.
Timeline
Service Management Specialist
GenerX Generators
06.2024 - CurrentRead More
Service Technician
GenerX Generators
06.2020 - 06.2024Read More
Saint Petersburg College
Associate of Arts from Mathematics Education
Read More