Nathaniel Mushrush
Toronto
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships. Great attention to detail, allowing proactive problem-solving. Willing to learn new software and adapt to new practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Blink Health
10.2024 - 12.2024
- Provided prompt, knowledgeable support to customers via phone and email channels.
- Collaborated with team members to streamline communication processes and improve response times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Coordinated with insurance companies, healthcare offices, as well as pharmacies to ensure information was correct and prescriptions were filled
Customer Service Representative
Northwest Exterminating
03.2023 - 08.2024
- Handled inbound and outbound calls, emails and inquiries.
- Coordinated with technicians and other departments and braches to ensure services were done promptly and to address any specific concerns.
- Uploaded TARF information to keep treatment warranty and application info up to date.
- Took care of service agreements and worked directly with inspectors, making sure that the services were set up correctly and scheduled as requested.
- Managed commercial accounts, acting as the go-to for any problems that may crop up.
- Managed routing and scheduling of pest control services, optimizing availability and efficiency.
- Assisted in training new staff on customer service protocols and company systems.
Dispatcher
Fast Park
01.2019 - 07.2020
- Coordinated vehicle dispatching to optimize fleet utilization and reduce wait times.
- Communicated effectively with drivers to relay instructions and resolve issues promptly.
- Maintained the appearance of the lot and buses.
- Kept a current and on-going lot count, as well as notified management when nearing capacity.
- Stayed up to date on equipment maintenance to ensure no mechanical issues would impact day to day operations.
Education
No Degree - Pest Control
Purdue University
West Lafayette, IN08-2024
GED -
Pima Community College
Tucson, AZ09-2019
Skills
- Effective problem resolution
- Routing and scheduling
- Data entry
- Call center experience
- Conflict resolution
- Product knowledge
- Multitasking and organization
- Collaborative teamwork
- Adaptability and flexibility
- Attention to detail
- Customer service
Certification
Introduction to Urban and Industrial IPM (Integrated Pest Management)
Timeline
Customer Support Specialist
Blink Health
10.2024 - 12.2024
Customer Service Representative
Northwest Exterminating
03.2023 - 08.2024
Dispatcher
Fast Park
01.2019 - 07.2020
No Degree - Pest Control
Purdue University
GED -
Pima Community College