Nathaniel Musser
Summary
Hardworking person that is highly self motivated to do the best they can at whatever job or task they are given, while also focusing on self improvement to become the best version of myself possible. I'm not afraid to ask questions in order to have a better understanding of a concept, especially if it can allow to do my job more efficiently, or if it can teach me something applicable to scenarios outside of the workplace. I enjoy meeting, talking, and working with people of all different backgrounds and developing professional, friendly relationships with them.
Overview
16
16
years of professional experience
Work History
Package Delivery Driver
FedEx (Rock N Roll Transportation)
2018.12 - Current
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
- Enhanced safety standards by conducting regular vehicle inspections to ensure proper maintenance and compliance with regulations.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
- Promoted company reputation through positive interactions with customers, resulting in increased referrals and repeat business.
- Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Assisted in training new drivers on company policies, safety procedures, and best practices for delivering packages effectively.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Collaborated with other drivers to optimize coverage of assigned territories for maximum efficiency in package delivery times.
- Streamlined the sorting process at distribution centers by organizing packages according to their designated routes before loading into vehicles.
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
- Supported warehouse operations when needed by helping sort incoming shipments, stocking shelves, or performing inventory checks.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Lifted, lowered, and carried packages weighing up to 150 pounds throughout regular course of delivery.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Fostered positive working relationships with regular customers.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Inspected load security and checked for damages.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Protected people and equipment from hazardous materials by using correct procedures.
Patient Transporter
KU Medical Center
2018.08 - 2018.12
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
- Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Provided emotional support to patients and their families during challenging times, fostering a positive hospital experience.
- Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
- Contributed to a safe environment for all individuals within the hospital by adhering to established safety policies and procedures at all times.
- Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
- Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
- Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
- Participated in interdisciplinary meetings focused on improving communication among team members for more efficient service delivery.
- Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Cleaned, sanitized and moved hospital equipment.
- Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Helped other staff with patient transfers by moving patients between departments.
- Collaborated with other medical staff to achieve high level of patient safety and care.
Store Manager
WyCo Vintage
2015.08 - 2018.08
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Food Delivery Driver
Pizza Hut
2015.02 - 2015.08
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Increased repeat business by providing friendly and professional service to customers.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Communicated proactively with management about potential issues or delays in delivery times.
- Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
- Educated customers on menu offerings, upselling items when appropriate for increased revenue generation.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Operated delivery vehicles safely and efficiently.
- Delivered orders to customers to drive full satisfaction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed strong customer base through efficient and reliable service.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Cook
Pizza Hut
2013.10 - 2014.06
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Teamwork: Worked with other employees while using good communication skills to ensure a productive, problem-free workplace.
Shop Manager
WyCo Vintage
2008.08 - 2012.05
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
Education
High School Diploma -
J.C. Harmon High School
Kansas City, KS05.2012
Skills
Consulting Skills
Conflict Resolution/Negotiation
Balancing Corporate Objectives and Customer Needs
Customer Service Orientation
Emotional Resilience
Initiative
Interpersonal Skills
Empathy/Tolerance
Communication Skills
Teamwork
Problem Solving
Customer Service
Timeline
Package Delivery Driver
FedEx (Rock N Roll Transportation)
2018.12 - Current
Patient Transporter
KU Medical Center
2018.08 - 2018.12
Store Manager
WyCo Vintage
2015.08 - 2018.08
Food Delivery Driver
Pizza Hut
2015.02 - 2015.08
Cook
Pizza Hut
2013.10 - 2014.06
Shop Manager
WyCo Vintage
2008.08 - 2012.05
High School Diploma -
J.C. Harmon High School
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