Nathaniel Nelson
Riverside,CA
Summary
Organized professional with know-how to dispatch public safety personnel using multiple communications tools and software. Confident Communications Dispatcher respectful and helpful to callers, law enforcement personnel and local officials. Excellent multi-tasker to stay on top of complex, evolving situations. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Communications Dispatcher
Azusa Pacific Univeristy
2023.10 - Current
- Enhanced response times by efficiently managing multiple communication channels and prioritizing emergency situations.
- Contributed to a safer community by coordinating timely responses to emergencies and critical incidents.
- Ensured accurate information exchange by verifying caller details and cross-referencing relevant databases.
- Optimized dispatcher performance through continuous training in communications technology and protocols.
- Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
- Promoted a positive work environment through respectful interactions, open communication, and active participation in staff meetings.
- Provided exceptional customer service when addressing non-emergency inquiries from the public, demonstrating empathy and patience.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Processing, filing and data entry of department related forms.
- Assist with various shift and office duties as assigned.
- Responsible for daily electronic timekeeping as it applies to the scope of this position.
- Regular, punctual attendance as required by the supervisor based on department needs.
Administrative
Contemporary Services Corporation, CSC, Event
2022.06 - 2023.09
- Guest security screening, venue roamer security, and monitor entrance and exit sites
- Provide crowd flow control, event organization, and other crowd management services., Tasks (Scanning Depositions, Filing compact discs)
- Maintained, organized inventory by checking stock supply levels, expediting cases and delivering materials to legal staff
- Mail Delivery (Sorting and Delivering)
- Imputing client information via Excel Spreadsheet
- Maintained communication with clients by phone, email or in-person
- Analyzed problems and identified solutions
- Restocked office supplies and retrieved files for staff
- Sorted and organized files, spreadsheets and reports.
Campus Safety Representative
Azusa Pacific University
2022.03 - 2023.09
- Tactfully addressed and resolved community problems and complaints
- Communicated professionally with individuals from different ethnic and cultural backgrounds
- Trained department non-sworn personnel on procedures and policies
- Fully trained student dispatcher to fulfill department vacancy
- Responds to calls for services and provides information and assistance in a timely manner
- Patrolled and monitored university property on foot and golf cart
- Checks identification of persons on university property to eliminate unauthorized visitors
- Observed and reported suspicious activities and persons via radio to dispatch
- Review both security camera footage and live feeds to spot trespassers and criminal activity
- Participate in after action reports regarding training personnel to ensure improvement and effectiveness
- Organized equipment and inventory records for all Campus Safety Representatives
- Coordinate with responding law enforcement and EMS units regarding medical and suspicious calls.
Seasonal Worker
Ross Dress for Less
2021.11 - 2021.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Intern
Panish Shea & Boyle
2017.08 - 2020.10
Education
High School Diploma - Criminal Justice
Azusa Pacific University
Azusa, CAHigh School Diploma -
Torrance High School
Torrance, CA06.2021
Skills
- Self-Starter
- Providing Feedback
- Employee Mentoring
- Active Listening
- Team-Leader
- Observant
Timeline
Communications Dispatcher
Azusa Pacific Univeristy
2023.10 - Current
Administrative
Contemporary Services Corporation, CSC, Event
2022.06 - 2023.09
Campus Safety Representative
Azusa Pacific University
2022.03 - 2023.09
Seasonal Worker
Ross Dress for Less
2021.11 - 2021.12
Intern
Panish Shea & Boyle
2017.08 - 2020.10
High School Diploma - Criminal Justice
Azusa Pacific University
High School Diploma -
Torrance High School
- 8 Hour BSIS (PTA) Power to Arrest & WMD “Certificate” Communication and its Significance “Certificate” Public Relations “Certificate” Observation and Documentation “Certificate” Liability - Legal Aspects “Certificate” Trespass “Certificate” Officer Safety “Certificate” Evacuation Procedures “Certificate” Arrests, Search and Seizure “Certificate” Crowd Control “Certificate”
- Heart Saver First Aid CPR AED
- Handcuffing Basic Course
- Oleoresin Capsicum / Pepper Spray/ Maze Basic Course
- Bureau Certified Baton Course
Certification
- 8 Hour BSIS (PTA) Power to Arrest & WMD “Certificate” Communication and its Significance “Certificate” Public Relations “Certificate” Observation and Documentation “Certificate” Liability - Legal Aspects “Certificate” Trespass “Certificate” Officer Safety “Certificate” Evacuation Procedures “Certificate” Arrests, Search and Seizure “Certificate” Crowd Control “Certificate”
- Heart Saver First Aid CPR AED
- Handcuffing Basic Course
- Oleoresin Capsicum / Pepper Spray/ Maze Basic Course
- Bureau Certified Baton Course
Additional Information
- Certificates/Licenses , Possess current CA Driver's License Possess current BSIS Guard Card
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