NATHANIEL ONG
Muncie,IN
Summary
Dynamic District Manager with extensive experience at WM, leading operations for a high-performing terminal. Proven track record in P&L management and employee engagement, overseeing up to 180 staff. Certified Smith System instructor, adept in safety compliance and IT systems, driving operational excellence and achieving consistent certification in sort operations.
Overview
15
15
years of professional experience
Work History
District Manager
WM
Muncie, IN
12.2024 - Current
- Managed operations of a waste and recycling hauling terminal, dispatching 25 daily routes.
- Directed financial performance, focusing on profit and loss management.
- Led human resources functions, including recruitment and termination processes.
- Oversaw comprehensive training programs for drivers, operational support, and maintenance staff.
- Facilitated employee engagement initiatives to reduce turnover rates.
- Presented station performance metrics during daily and monthly service calls.
- Executed various operational tasks essential for terminal efficiency.
Operations Manager
Republic Services
Columbus, OH
07.2024 - 12.2024
- Oversaw daily operations of the hauling terminal, managing 65 routes.
- Directed operations within the waste and recycling industry to enhance efficiency.
- Managed logistics for the timely dispatch of daily routes, ensuring operational continuity.
- Responsible for all P&L aspects within the site.
- Direct oversight of safety culture and metrics for the site.
Sort Operations Manager
FedEx Ground
Munster, IN
10.2022 - 07.2024
- Directed sort operations for preload and outbound sections at Munster Indiana FedEx terminal.
- Transformed a failing operation, achieving monthly certification after 14 months of non-compliance.
- Managed 11 operations managers, 1 area manager, 9 administrative staff, and up to 140 package handlers.
- Oversaw safety protocols for preload, outbound, and P&D operations to ensure compliance.
- Achieved all KPIs and productivity goals established by district management.
- Served as ERM champion for the terminal, promoting best practices in risk management.
- Executed timekeeping and payroll tasks to maintain operational efficiency.
- Handled hiring and termination processes within sort operations.
Hub Operations Manager
FedEx Express
Indianapolis, IN
06.2022 - 10.2022
- Designed and implemented daily operations for critical shipper team at Indianapolis hub.
- Managed 35 trace agents, 3 Service Assurance Agents, and 2 Team Leaders to ensure efficiency.
- Created Power BI systems and spreadsheets to enhance operational transparency.
- Oversaw daily paperwork, reports, and customer service functions within management team.
- Utilized all Express operating systems to guarantee timely delivery of critical shipments.
- Conducted hiring, training, and termination processes for team personnel.
- Developed new systems to improve performance and workflow of critical shipper team.
Operations Manager
K&R shipping
Indianapolis, IN
03.2020 - 06.2022
- Operations manager for a contractor within FedEx ground.
- Directly responsible for the management of 3 terminals (469, 461, and 462) for the K&R Shipping CSA's.
- This position is responsible for every aspect within the delivery company.
- I was responsible for training every driver on policy and procedures, as well as instilling safe driving practices.
- My responsibilities included safety, employee engagement, hiring and termination, training, time keeping, payroll, route management, customer service, employee safety, and contract service management.
- During my time with K&R Shipping I was a certified Smith Systems driving instructor and responsible for training all drivers within multiple terminals within the Ohio Valley District.
- Contractor within FedEx ground.
OMS Supervisor
UPS Customer Ctr
Muncie, IN
11.2019 - 03.2020
- I was in charge of all aspects regarding delivery within the UPS Muncie location.
- I was in charge of driver management, union issues, safety and OSHA issues, time keeping, various daily reports, training and record management, customer service issues, and other various duties within the center.
- In charge of all aspects regarding delivery within the UPS Muncie location.
Postmaster
United States Postal Service
Fort Wayne, IN
02.2011 - 11.2019
- Originally hired as a city carrier within the city of Muncie.
- After my initial hire I promoted to various roles including; city carrier trainer, supervisor customer service in various locations, Station manager Fort Wayne, Postmaster Bryan Ohio, and route count inspection team leader.
- During my time within the Postal service I served on dozens of route count inspection teams, safety teams, postal retail unit inspection teams, and other various compliance and audit teams.
- Within the various installations I was responsible for direct employee management of anywhere from 20 to 180 employees.
- I had served as the safety champion of every station within Fort Wayne to ensure every safety standard was in compliance, as well as OSHA compliance issues.
- Other responsibilities include; time keeping, employee hiring and termination, training of new carriers and clerks, safety within the station, route management, record keeping, and every other aspect within a postal unit.
- Served in various roles including city carrier trainer, supervisor customer service, and postmaster.
- Served as supervisor of customer service across various locations, improving client relations.
Education
Bachelor's Degree - Business Management
WGU
Online, INHigh School Diploma - General High School Curriculum
Muncie Central High School
Muncie, INSkills
- Prior and current management experience in which I was directly responsible from 20 to 180 employees
- Smith System certified driver instructor
- District Safety Manager for the Fort Wayne POOM district overseeing safety compliance for 500 employees
- Route Inspection Team Leader for USPS overseeing the restructuring of city routes within the state of Indiana
- P&L experience ranging from 3 million USD to 25 million USD
- As a sort manager my IB and OB sorts have certified every month that I have been in position
- Strong background with IT systems, currently on track to have my degree in Information Technology management
- Current and past knowledge relating to various safety protocol including IOSHA, OSHA, and EHS Insight
Detailed References
- Chase Sheridan, Senior Manager, FedEx Ground, 101 45th St, Munster, IN, 46321, Chase.Sheridan@fedex.com, 224-283-3512
- Karl Tharp, Patrol officer, Lafayette Police Department, 765-716-5510
- Ryan Koenig, Regional manager, K&R Shipping, 859-409-3732
- Cliff Bullock, Safety Specialist, FedEx Ground, 101 45th St, Munster, IN, 46321, clifford.bullock@fedex.com, 708-476-6054
References
References available upon request.
Timeline
District Manager
WM
12.2024 - Current
Operations Manager
Republic Services
07.2024 - 12.2024
Sort Operations Manager
FedEx Ground
10.2022 - 07.2024
Hub Operations Manager
FedEx Express
06.2022 - 10.2022
Operations Manager
K&R shipping
03.2020 - 06.2022
OMS Supervisor
UPS Customer Ctr
11.2019 - 03.2020
Postmaster
United States Postal Service
02.2011 - 11.2019
Bachelor's Degree - Business Management
WGU
High School Diploma - General High School Curriculum
Muncie Central High School