Nathaniel Palmer
Springfield,PA
Summary
To obtain a highly motivating and results-driven role, where I can demonstrate my ability to support business growth through achieving targets and establishing long-lasting relationships with clients. Insightful Senior Consultant with 10 years of experience in the consulting industry. Optimistic, organized and flexible. Excellent persuasion and leadership skills. Proficient in generating logical solutions to solve intricate problems.
Overview
10
10
years of professional experience
Work History
Senior Consultant
Edgile
01.2023 - Current
- Engage clients to get an understanding of their needs, identify problems, and offer expert solutions
- Project Management and leading and managing projects, ensuring timely and within-budget delivery
- Acquired Strengths: Creating Client Documentation, Project Management Skills
Consultant
Edgile
01.2021 - 01.2023
- Guided individuals and businesses to achieve their goals
- A team player and always consider the client's interests
- Acquired Strengths: Attention to Detail, Negotiation Skills
Business Support Advisor
SAP
01.2017 - 01.2021
- Take ownership of customer escalation and set proper expectations until resolved
- Engage with the implementation team to understand the customer’s configurations as we assist with go-live
- Coach and coordinate training for employees on creating knowledge-based articles as a result, in July 2021 produced a 61.2% case deflection rate
- Assist customers by diagnosing a problem and providing resolutions for technical and service issues
- Provide input and identify unique or reoccurring customer issues to our technical team
- Implement support teams such as Urgent Response Team, Configuration Management Team, and Support Transition Team to fulfill a need for the customer
- Acquired Strengths: Managing Tough Relationships, Creating Documentation, Attention to Detail
Sales Reference Manager
SAP
01.2016 - 01.2017
- Implement sales reference program for the General Business market unit
- Develop and leverage key relationships within the General Business to maximize the quality and quantity of General Business customer references and reference content
- Programmatically engage SAP’s most successful customers to support the reference requirements of the Sales and Marketing organizations, improve the competitiveness of the sales cycle, and enhance customer experience and loyalty
- Supported $73,000,000 in revenue for the SME space in 2017
- Track and report on pipeline and revenue impact of reference activities for team metrics and executive-level reporting
- Successfully executed 1,480 customer-to-customer meetings at SAPPHIRE touching $840M in pipeline
- Supported events such as Ariba Live and SAPPHIRE
- Acquired Strengths: Management Skills, Decision Making, Negotiation Skills
Client Service Consultant
Automatic Data Processing Company
01.2014 - 01.2016
- Resolve client calls and troubleshoot problems and issues completely on initial contact, resulting in fewer callbacks and escalations to next-level support
- Effectively build relationships with existing ADP clients and develop new small business partnerships
- Assist clients with questions pertaining to all platforms of the ADP RUN Program
- Make proactive calls to critical clients to help resolve pending issues and increase the client’s overall satisfaction with ADP’s services
- Support the sales team with day-to-day tasks allowing them to support their clients better
- Prospecting through cold calling and upselling clients
- Answer overflow calls for the team to work towards the total team achieving individual and collective results
- Successfully completed extensive training on Payroll and Tax laws and regulations
- Acquired Strengths: Customer Service, Interpersonal Skills, Problem Solving
Education
BS in Exercise Science – Human Performance -
SOUTHERN CONNECTICUT STATE UNIVERSITY
01.2007
Skills
- Consulting
- Software Management
- Business Analysis
- Strong leadership skills
- System diagnostics
- Business Development
- Business Planning
- Project Documentation
- Strategic Planning
- Revenue development
Timeline
Senior Consultant
Edgile
01.2023 - Current
Consultant
Edgile
01.2021 - 01.2023
Business Support Advisor
SAP
01.2017 - 01.2021
Sales Reference Manager
SAP
01.2016 - 01.2017
Client Service Consultant
Automatic Data Processing Company
01.2014 - 01.2016
BS in Exercise Science – Human Performance -
SOUTHERN CONNECTICUT STATE UNIVERSITY
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