Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nathaniel Posadas

Bowie,MD

Summary

Customer-focused and detail-oriented professional seeking an opportunity to work and grow in an IT department, leveraging technical knowledge and exceptional problem-solving skills to provide efficient, timely, and customer-centric support. Dedicated to ensuring optimal user experiences and resolving technical issues promptly to contribute to the smooth operation of the organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Textile Supervisor

JD Sports
04.2023 - Current
  • Developed floorplans to optimize the presentation of new arrivals
  • Conducted comprehensive staff training to ensure the proper standardization of apparel
  • Systematically organized essential documents required for daily store opening and closing procedures
  • Efficiently managed the scanning of inbound/outbound shipments to ensure timely delivery
  • Oversaw the end-to-end process, including scanning processing, organization, and stocking of all apparel products on the sales floor.

Server

Texas Roadhouse
04.2015 - 02.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Trained new employees every hiring period to better their skills in customer service and communication

Capstone Project Team Leader

Bowie State University
06.2018 - 07.2018
  • Mentored and guided a group of high school students in developing an antivirus program for Microsoft
  • Facilitated daily learning lessons on Cyber Security, producing engaging PowerPoint presentations
  • Promoted teamwork and leadership skills among students, leading to the successful completion of their project
  • Designed a brand, logo, and antivirus program blueprint to support the students' project, receiving positive feedback from faculty and judges

Education

Pursuing Business Administration - Management

Bowie State University
Bowie, MD
12.2022

Coursework in Computer Science -

Bowie State University
Bowie, MD
05.2017

High School Diploma -

Bowie High School
Bowie, MD
06.2015

Skills

  • Troubleshooting
  • Software installation
  • Office 365
  • Linux
  • Python
  • Database development
  • Leadership

Certification

  • CompTIA Security+
  • Six Sigma White Belt
  • Six Sigma Yellow Belt

References

[Available upon request.]

Timeline

Textile Supervisor

JD Sports
04.2023 - Current

Capstone Project Team Leader

Bowie State University
06.2018 - 07.2018

Server

Texas Roadhouse
04.2015 - 02.2020

Pursuing Business Administration - Management

Bowie State University

Coursework in Computer Science -

Bowie State University

High School Diploma -

Bowie High School
Nathaniel Posadas