Nathaniel Real
Fontana
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Operations Manager, CSR, Order Fulfillment
Fly1Motorsports
08.2019 - Current
- Performed cost analysis for various projects to determine budget requirements.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Addressed customer concerns with suitable solutions.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Managed scheduling, training and inventory control.
- Responded to information requests from superiors, providing specific documentation.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Directly connect with customers to provide updates on pending orders.
- Create BOLs for outbound shipments in a timely manner while cross referencing different couriers to minimize shipping costs.
- Managed customer accounts, ensuring accurate information and timely updates.
- Analyzed customer interactions to identify trends and recommend improvements.
Lead Fabricator
Zakustech
06.2015 - 08.2019
- Analyzed customer requirements and created cost-effective solutions that met their needs while staying within budget constraints.
- Maintained quality control standards for all fabricated products.
- Interpreted blueprints, schematics, diagrams, sketches, or other technical documents as required.
- Performed routine maintenance on machines used in the fabrication process, such as welding torches and grinders.
- Worked with suppliers to identify cost savings opportunities related to purchased components or services.
- Identified areas where costs could be reduced without compromising product quality or safety standards.
- Evaluated current procedures and methods, making recommendations for improvements when necessary.
- Monitored inventory levels of raw materials, tools, and supplies needed for fabrication projects.
- Assisted in developing new techniques to improve efficiency in the fabrication process.
- Reviewed customer orders and confirmed accuracy prior to beginning any fabrication work.
- Conducted regular inspections of finished products to ensure they meet quality specifications.
- Marked cutting lines and measurements on materials.
- Participated in product development sessions to learn new product specifications and brainstorm new work strategies.
- Designed and utilized templates to measure and efficiently shape products.
- Used welding and soldering equipment to join sheet metal components following blueprints and job specifications.
- Disposed of faulty, broken and dirty products and reported losses to supervisors.
- Gathered required parts for product assembly and ordered new materials to prevent shortages.
- Fitted and aligned parts to fit properly on products.
- Used hand tools to position, align and secure product components.
- Created templates for repetitive tasks to expedite fabrication processes.
Education
High School Diploma -
Henry J Kaiser High School
Fontana, CA05-2015
Skills
- Workflow Optimization
- Budget Management
- Health and Safety Oversight
- Inventory Control
- Production Management
- Performance Monitoring
- Organizational Management
- Document Control
- Logistics Oversight
- Performance reporting
- Client Relationships
- Quality assurance and control
- Business and Operations Management
- MS Office/Google Docs
- Problem-solving
- Customer service
- Workflow efficiency
- Invoice Processing
- Employee motivation
Affiliations
- Photography Hobbies (10 years)
- Automotive Industry Hobbyist
- Handy Man
Languages
English
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager, CSR, Order Fulfillment
Fly1Motorsports
08.2019 - Current
Lead Fabricator
Zakustech
06.2015 - 08.2019
High School Diploma -
Henry J Kaiser High School