Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathaniel Reeves

Burlington,KY

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Warehouse Manager

Direct Couriers Inc
Burlington, Kentucky
11.2015 - Current
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Resolved customer complaints related to product quality or delivery issues.
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
  • Communicated regularly with other departments regarding supply chain activities.
  • Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Operated forklifts to fill or empty overhead spaces.

Delivery Courier

Direct Couriers
Burlington, KY
11.2015 - Current
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
  • Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
  • Loaded and unloaded cargo from vehicles using appropriate equipment such as ramps or lift gates.
  • Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
  • Maintained accurate documentation on all shipments delivered and received throughout the day.
  • Followed all safety regulations while operating a motor vehicle on public roads.
  • Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
  • Inspected goods prior to loading them onto trucks to ensure they were properly packaged and labeled correctly.
  • Drove an assigned truck between designated points according to established schedules for delivery purposes.
  • Adhered strictly to all applicable laws pertaining to operating a commercial vehicle.
  • Signed documents confirming receipt of goods upon delivery at destination points.
  • Delivered items directly into customers' homes when necessary, providing additional customer service support.
  • Assisted with loading and unloading of freight at warehouses and distribution centers as required.
  • Performed preventative maintenance tasks such as oil changes, tire rotations., on company vehicles as needed.
  • Promptly responded to emergency calls for urgent deliveries within specified time frames.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Conducted routine vehicle maintenance checks to ensure operational reliability.
  • Maintained accurate records of deliveries and customer interactions.
  • Checked and secured package loads before deliveries.
  • Documented pickups and deliveries and submitted reports after shift.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Quickly responded to customer inquiries to improve business relationships.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Picked up medical specimens from local care providers for delivery to laboratory.
  • Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
  • Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
  • Utilized navigation tools and local knowledge to find the most efficient delivery routes.

Tow Truck Driver

Airport Towing
Erlanger, KY
08.2012 - 10.2015
  • Assisted with the loading and unloading of vehicles onto tow truck.
  • Maintained accurate records of all towing activities.
  • Performed vehicle inspections prior to towing.
  • Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
  • Transported vehicles from accident scenes to repair shops or storage lots.
  • Inspected tow trucks before and after use for mechanical issues or damage.
  • Checked chains, cables, straps, and winches for proper operation and safety purposes.
  • Utilized radios or telephones to communicate with dispatch personnel regarding job details.
  • Communicated effectively with customers to assess their needs and provide appropriate solutions.
  • Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
  • Assisted customers in understanding how tow trucks work and what services are available.
  • Responded promptly to emergency calls from dispatch personnel or customers in need of help.
  • Provided courteous customer service at all times by being friendly, helpful, and professional.
  • Drove a variety of tow trucks depending on the size and weight of the load being towed.
  • Worked closely with other drivers, mechanics, tow operators during shifts.
  • Followed company policies and procedures related to health and safety guidelines.
  • Loaded heavy items onto flatbeds using cranes and pulleys safely and securely.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.

Lot Technician

Jeff Wyler Buick GMC
Burlington, KY
02.2009 - 07.2012
  • Performed daily vehicle inspections to ensure compliance with safety regulations.
  • Assisted in locating, identifying, and tagging vehicles for auctions.
  • Identified and reported any mechanical issues or damage to the appropriate personnel.
  • Inspected and tested vehicles to determine overall condition of components such as brakes, lights, suspension systems, engines and transmissions.
  • Cleaned interior and exterior of vehicles using a variety of cleaning supplies and materials.
  • Moved vehicles from one location to another within the lot using forklifts or other equipment as needed.
  • Responsible for maintaining cleanliness of the lot by sweeping up debris, removing weeds, washing windows.
  • Assisted customers with questions regarding various makes and models of cars available on the lot.

Education

High School Diploma -

Beckfield College
Florence, KY

Skills

  • Workflow Coordination
  • Floor Space Maximization
  • Logistics Management
  • Route Optimization
  • Loading and unloading
  • Facility Security

Certification

  • Forklift Certified
  • DOT Certified

Timeline

Warehouse Manager

Direct Couriers Inc
11.2015 - Current

Delivery Courier

Direct Couriers
11.2015 - Current

Tow Truck Driver

Airport Towing
08.2012 - 10.2015

Lot Technician

Jeff Wyler Buick GMC
02.2009 - 07.2012

High School Diploma -

Beckfield College

Similar Profiles

CREATE PROFILE
Nathaniel Reeves