Nathaniel Reeves
Lake City,FL
Summary
Dedicated professional with proven expertise in customer relationship management, merchandising strategies, a focus on optimizing performance, and enhancing customer experiences. Committed team player, but also excels in leadership roles. Thrives in a fast-paced, dynamic environment, and is adaptive to all changes or new ideas. Very goal-oriented and taking on goals and challenges head-on with zero acceptance of failure.
Overview
9
9
years of professional experience
Work History
Golf Course Groundskeeper
UF, University Athletic Association
Gainesville, FL
06.2024 - Current
- Maintained golf course turf through mowing, aerating, and fertilizing practices.
- Collaborated with team members to uphold safety standards during maintenance tasks.
- Set up courses each day by changing cups, putting out flags and emptying trash.
- Managed nearby features such as bunkers with raking and regular care.
- Operated equipment such as tractors, mowers and utility vehicles to perform various tasks on the golf course grounds.
- Installed new turf using manual labor or machinery.
- Used heavy equipment, mowers and trimmers safely to prevent accidents.
- Moved leaves and grass clippings using leaf blower.
- Lifted and removed fallen or damaged branches using hand and power tools.
- Pruned trees and bushes to improve visibility and shape.
- Trimmed or edged around flower beds, walks, or walls.
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
Fishing Team Lead
Bass Pro Shops
Gainesville, FL
06.2020 - 06.2024
- Spooling various types of fishing reels with line.
- Asking open-ended questions to determine and exceed each specific customer's needs.
- Assisted in interviewing potential applicants.
- Trained new associates on company policies and procedures.
- Led team in providing excellent customer service and product knowledge.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Scheduled shifts for staff to optimize coverage during peak hours.
- Conducted regular team meetings to communicate goals and updates.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Identified opportunities for process improvements, implementing changes when required.
- Ensured compliance with company policies and procedures throughout the team.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Managed conflict resolution within the team to maintain a positive work environment.
- Conducted store inventories with 100% accuracy.
- Coordinated with store managers to ensure product availability and efficient stock management.
- Unloading freight and ensuring 100% accuracy compared to expected manifests.
Team Sports Lead
Dick's Sporting Goods
Lake City, FL
03.2017 - 06.2020
- Used a launch monitor to accurately fit golfers for golf clubs and golf balls.
- Fitted baseball and softball players for bats.
- Used a steam machine to break in baseball and softball gloves.
- Re-gripped and re-shafted golf clubs, as well as various other golf club repairs.
- Visually assessed and used a certified value guide to value and trade in golf clubs from customers, toward new golf club purchases.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Trained and mentored new staff on store policies and procedures.
- Coordinated visual merchandising to enhance product presentation and appeal.
- Conducted store inventories with 100% accuracy.
- Coordinated with store managers to ensure product availability and efficient stock management.
- Unloading freight and ensuring 100% accuracy compared to expected manifests.
- Counting and balancing each till and making deposits into the store safe.
- Using personal security codes to arm and disarm alarms throughout the store.
Education
High School Diploma -
Fort White High School
Fort White, FL06-2012
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Staff scheduling
- Team leadership
- Loss prevention
- Merchandising strategy
- Team training and development
- Point-of-sale system
- Cash handling
- Customer service
- Effective communication
- Conflict resolution
- Goal setting
- Sales expertise
- Teamwork and collaboration
- Task delegation
References
References available upon request.
Timeline
Golf Course Groundskeeper
UF, University Athletic Association
06.2024 - Current
Fishing Team Lead
Bass Pro Shops
06.2020 - 06.2024
Team Sports Lead
Dick's Sporting Goods
03.2017 - 06.2020
High School Diploma -
Fort White High School