Nathaniel Reid
IT Manager
Pewaukee,WI
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 10+ year record of building positive relationships with internal and external stakeholders.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Application Support Manager
Molson Coors Beverage Company
07.2020 - Current
- Manage MSP global support vendor teams for Finance, Commercial, IT, Legal, Analytics, Security and HR business units encompassing 60+ teams and 150+ applications
- Lead Non-SAP Application data center migration project to AWS/Azure encompassing 138 applications and over 200 servers
- Lead cross-functional, global, special project teams from inception through delivery of system improvements/stability as requested from Senior C Suite leaders
- Lead resources to prioritize issues through ITIL incident, problem, and service request management via ServiceNow Metrics in alignment with SLA's
- Led successful cross functional/organization tactical global project to reduce outstanding billing of 7 million CAD in 6 months through workflow discussions and process improvements
- Led project to decrease incidents and delays on critical process by 4 hours earlier on average
- Build relationships with global Business Partners and Senior Leaders as trusted advisor to understand direction, needs, and concerns of their related business units to better align support needs
- Passionate about learning and committed to continual improvement.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Professor/Lecturer
University of Wisconsin, Milwaukee
07.2018 - Current
- Guide discussion and projects for Undergraduate and Graduate students Health Care Systems Analysis & Design (Spring) to 50+ students on average
Application Support Manager
Milwaukee Tool
09.2019 - 07.2020
- Led team of four Business Analysts and three developers
- Prioritized and led resolution of production systems updates and issues
- Managed ServiceNow reporting and SLAs for the team
- Decreased SLA breaches from 15% to 2% in six months
- Team successfully resolved 3,000 reported incidents for over 50 applications
- Liaison for specific business unit to obtain requirements, workflow to assist in solution realization
Business Process Management Analyst
Milwaukee Tool
07.2018 - 09.2019
- Responsible for Microsoft Dynamics AX
- Created dashboards to monitor and track key performance indicators in ServiceNow
- Utilized SQL Management Studio 2012 to investigate issues various manufacturing areas
- Utilized Scrum/Agile methodology for the development and delivery of new functionality
- Completed SLDC to produce desired outcomes in AX Dynamics and other supported applications
- Collaborated with upper management to drive strategy and implement new processes.
- Collaborated with business owners to enhance the usage of the system to drive efficiencies and reduced waste
Supervisor, Periop Clinical Solutions
Froedtert Health
09.2016 - 06.2018
- Led a team of up to twelve dynamic Analysts to meet organizational and personal goals
- Built and grew relationships with hospital leadership, staff, and providers to assist in developing solutions through root cause analysis
- Provided day-to-day support to the team, department, and organization through innovation and process/workflow efficiencies
- Identified areas of waste and implemented solutions to streamline processes in collaboration with Senior Executive Surgical leadership
- Led cost savings effort to evaluate and implement OR Turnover solutions resulting in a 50% decrease of turnover time (~$400/idle minute or ~$12,000 cost saving reduction per 30 minute wasted time elimination)
- Evaluated new Surgical Platform technologies and how the implementation would align with organization goals/vision
- Completed staff performance evaluations and provided critical feedback to help further promote professional growth
Systems Analyst – Application Coordinator
Froedert Health
12.2014 - 09.2016
- Anesthesia and OpTime configuration mentor
- Built and developed relationships with hospital leadership, staff, and providers to complete software development life cycle steps to enhance patient care through effective solutions
- Implemented solutions that ensured satisfaction and comprehension of system functionality
- Designed and implement current and future state workflows
- Worked cross functionally with other teams to develop solutions for major project implementations as well as enhancement solutions
- Provide day-to-day support of Anesthesia and OpTime
Business Technology Analyst
U.S. Bank
11.2013 - 12.2014
- Supported and directed Business Process Management (BPM) Lombardi development through software development life cycle utilizing Agile/Scrum practices
- Developed and fostered relationships with executive banking leaders and staff
- Worked with cross-functional Agile teams to support goal and vision of business
- Identified, diagramed, and implemented current/future workflows and processes while identifying areas of improvement to better enhance process
- Provided day-to-day support for Lombardi Applications
Business Systems Analyst
Aurora Health Care
12.2011 - 11.2013
- Epic Anesthesia and OpTime configuration mentor
- Implemented Epic for multiple hospitals
- Decreased Epic Anesthesia device integration issues by 75%
- Built and developed relationships with hospital leadership, staff, and providers to complete software development life cycle steps to enhance patient care through effective solutions
- Implemented and provided end-user training to ensure satisfaction and comprehension of system functionality
- Documented and diagramed current and future state workflows
- Worked cross functionally with other teams to develop solutions for major project implementations as well as enhancement solutions
- Provide day-to-day support of Anesthesia and OpTime
Programmer Analyst
Milwaukee Center For Independence
01.2010 - 12.2011
- Evaluate organizational workflows for organization
- Create and manage workflow repositories for over 150 workflows
- Developed internal SharePoint site for organizational users knowledge
- Gathered requirements for homegrown EHR, scheduling, and billing systems
- Managed SQL and Access databases
Education
Master of Science - Project Management
DeVry University – Keller Graduate School of Management
Milwaukee, WI03.2013
Master of Science - Management Information Systems
University of Wisconsin – Milwaukee
Milwaukee05.2011
Bachelor of Science - Healthcare Administration
University of Wisconsin – Milwaukee
Milwaukee, WI05.2009
Skills
- Project Management
- ITIL / ITSM
- AWS/Azure Cloud
- Agile / DevOps
- SQL
- ServiceNow
- ERP - SAP / MS Dynamics
- Cross Functional Leadership
- Process Improvement
- Vendor Management SLA
- Relationship Management
- Epic Anesthesia / OpTime
Timeline
Application Support Manager
Molson Coors Beverage Company
07.2020 - Current
Application Support Manager
Milwaukee Tool
09.2019 - 07.2020
Professor/Lecturer
University of Wisconsin, Milwaukee
07.2018 - Current
Business Process Management Analyst
Milwaukee Tool
07.2018 - 09.2019
Supervisor, Periop Clinical Solutions
Froedtert Health
09.2016 - 06.2018
Systems Analyst – Application Coordinator
Froedert Health
12.2014 - 09.2016
Business Technology Analyst
U.S. Bank
11.2013 - 12.2014
Business Systems Analyst
Aurora Health Care
12.2011 - 11.2013
Programmer Analyst
Milwaukee Center For Independence
01.2010 - 12.2011
Master of Science - Project Management
DeVry University – Keller Graduate School of Management
Master of Science - Management Information Systems
University of Wisconsin – Milwaukee
Bachelor of Science - Healthcare Administration
University of Wisconsin – Milwaukee
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