Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathaniel Rodriguez

Brooklyn,NY

Summary

Experienced Assistant Store Manager with a strong background in recruiting, training, mentoring, and developing staff in large store operations. Proven ability to improve operations, enhance team performance, increase sales, and reduce costs. Exceptional customer service skills combined with expertise in cash and inventory management.

Overview

5
5
years of professional experience

Work History

General Manager

CubeSmart
02.2025 - 09.2025
  • Directed daily operations of a self-storage facility, overseeing staff management, customer service, sales, and operational efficiency.
  • Drove revenue growth by achieving and exceeding occupancy and sales targets through effective marketing and community outreach.
  • Managed budgeting, expense control, and financial reporting to ensure profitability and adherence to company goals.
  • Recruited, trained, and coached employees to deliver exceptional service and uphold company standards.
  • Maintained facility appearance, security, and compliance with safety regulations to provide a secure and welcoming environment for customers.
  • Resolved escalated customer concerns with professionalism, fostering long-term client relationships and positive customer experiences.

Store Manager

Extra Space Storage
12.2024 - 02.2025
  • Managing rental process, including leasing storage units and maintaining accurate records.
  • Providing excellent customer service by addressing inquiries, resolving issues, and assisting with move-ins and move-outs.
  • Overseeing facility maintenance, cleanliness, and security to ensure a safe environment.
  • Handling financial tasks such as processing payments, managing budgets and meeting revenue goals.
  • Leading and training staff to optimize performance and maintain company standards.
  • Implementing marketing strategies to attract and retain customers.

Taboo Manager

Taboo / Cali Vapor
06.2020 - 09.2024
  • Oversee Daily Operations: Manage the day-to-day operations of the lounge, including staffing, customer relations, and inventory control to ensure smooth and efficient service.
  • Staff Training and Management: Hire, train, and supervise a team of employees, ensuring they adhere to quality standards, health regulations, and excellent customer service practices.
  • Inventory and Supply Management: Maintain inventory levels, order supplies, and manage vendor relationships to ensure availability of high-quality hookah products, flavors, and other necessities.
  • Health and Safety Compliance: Ensure all operations meet health and safety regulations, including sanitation practices, tobacco handling, and cleanliness standards.
  • Promotions and Marketing: Collaborate on marketing campaigns, organize events, and implement strategies to attract and retain customers and grow the lounge’s reputation.
  • Financial Management: Track expenses, manage budgets, and analyze sales to maximize profitability, identifying opportunities to enhance revenue and reduce costs.

Education

GED -

T.A.S.C.
Brooklyn NY
01.2014

Skills

  • Store opening and closing procedures
  • Staff motivation and discipline
  • Recruitment and training
  • Inventory management
  • Operational improvements
  • Service-oriented and results-driven
  • Operations management
  • Microsoft Office Certification (MOS) in Word 2010
  • National Retail Federation (NRF) certification in Customer Service

Timeline

General Manager

CubeSmart
02.2025 - 09.2025

Store Manager

Extra Space Storage
12.2024 - 02.2025

Taboo Manager

Taboo / Cali Vapor
06.2020 - 09.2024

GED -

T.A.S.C.

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