Nathaniel Rosario

Work History

Computer Helpdesk Technician

Careabout Health

01.2024 - 01.2025

Managed high levels of call flow and responded to technical support needs.
Used ticketing systems to manage and process support actions and requests.
Researched and identified solutions to technical problems.
Tested new software and hardware prior to deployment.
Diagnosed and troubleshot hardware, software and network issues.
Installed and configured operating systems and applications.
Configured hardware, devices, and software to set up work stations for employees.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Configured and tested new software and hardware.
Installed, configured and maintained computer systems and network connections.
Responded to customer inquiries and provided technical assistance over phone and in person.
Created user accounts and assigned permissions.

Computer Technician

Medical Specialist of the Palm Beaches

10.2023 - 12.2023

Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Used diagnostic tools to identify hardware failures and replace non-functional components.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Linked computers to network and peripheral equipment.
Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Recovered critical information from data back ups to restore functionality.
Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Performed troubleshooting to correct computer hardware and software malfunctions.
Set up and maintained user accounts and client access.
Recommended new and replacement hardware and software purchases.
Maintained office PCs, networks and mobile devices.

MSP Technician

Mitech LLC

02.2022 - 10.2023

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Maintained office PCs, networks and mobile devices.
Configured systems according to prescribed software and hardware frameworks.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Installed, configured and maintained computer systems and network connections.
Tested new software and hardware prior to deployment.
Researched and identified solutions to technical problems.
Configured and tested new software and hardware.
Offered assistance in implementing and developing training programs.
Configured hardware, devices, and software to set up work stations for employees.
Responded to customer inquiries and provided technical assistance over phone and in person.
Created user accounts and assigned permissions.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Installed and configured operating systems and applications.
Diagnosed and troubleshot hardware, software and network issues.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Proved successful working within tight deadlines and a fast-paced environment.

Security Officer

Marriott

03.2021 - 07.2022

Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Reported suspicious activities and persons to law enforcement.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Examined doors, windows and gates to verify security.
Investigated suspicious activities and persons to maintain security of premises.
Issued access cards to authorized personnel to monitor access points.
Monitored CCTV cameras and alarm systems for security breaches.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Wrote detailed reports of all security breaches and investigations.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Responded quickly to incidents and assessed active situations for security concerns.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Completed full building and grounds patrols to spot and investigate concerns.

Customer Service Representative

La Posada Senior Living

12.2019 - 02.2021

Responded to customer requests for products, services, and company information.
Delivered prompt service to prioritize customer needs.
Responded proactively and positively to rapid change.
Implemented and developed customer service training processes.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Identified and resolved discrepancies and errors in customer accounts.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Helped guests unload and load luggage.
Answered guest's questions about property amenities and services.
Delivered guest vehicles smoothly and met diverse needs of valet customers.
Logged and documented parked vehicle details for accurate records.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed data entry and filing to keep records updated for easy retrieval.
Maintained confidentiality of sensitive data to protect customer and business information.
Resolved customer problems and complaints.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Completed all tasks in compliance with company policies and procedures.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Helped office staff prepare reports and presentations for internal or client-related use.

Life Guard

Rapids Water Park

04.2018 - 11.2019

Attentively monitored swimmers to identify distress.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Monitored safety of guests in and around swimming pool.
Monitored pools and surrounding areas for adherence to safety protocols.
Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Responded to emergency situations in a timely, efficient manner.
Scanned main areas to monitor for any safety risks.
Upheld hygiene standards in pool and surrounding area.
Provided friendly customer service to guests and addressed concerns.

Summary

Overview

Work History

Computer Helpdesk Technician

Computer Technician

MSP Technician

Security Officer

Customer Service Representative

Life Guard

Education

Associate of Science - Information Technology

High School Diploma -

Skills

Certification

Chess Enthusiast

Languages

Timeline

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