Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Vault Teller
Regions Bank
08.2023 - Current
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Properly processed deposits, withdrawals and payments for customers daily.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Supported, trained and encouraged employees to actively cross-sell financial institution service and product offerings.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Assisted in the successful completion of internal and external audits through meticulous record-keeping and thorough preparation of required documentation.
- Maximized security of physical assets by consistently following proper cash handling guidelines and protocols during daily operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Minimized risk exposure through strict adherence to compliance standards, ensuring full regulatory compliance at all times.
OPERATIONS MANAGER
Raising Cane's
04.2021 - 08.2023
- As Operations Manager, responsible for supporting the General Manager in day to day operations of the restaurant, conveying the Cane's culture to Crewmembers and Customers, leading shifts, providing support in financial management, restaurant maintenance, and company initiatives.
CAP 1 ASSOCIATE
Walmart
03.2020 - 04.2021
- Answered customer questions regarding store merchandise, managed counts on merchandise, set mark-up rates, loaded and unloaded merchandise.
SERVICE AND ENGAGEMENT TEAM LEAD
Target
07.2019 - 03.2020
- Led a team of Guest Advocates and Front of Store Attendants, planned department workload, trained and developed team members, ensured guest service and engagement, managed scheduling and promotions.
NIGHT TIME OPERATIONS DIRECTOR
Chick-fil-A Hammond
12.2018 - 07.2019
- Acted as a leadership coach to Team Leads, observed guest transactions, controlled labor and food costs, oversaw payroll and accruals.
FINANCIAL DIRECTOR
Chick-fil-A Paramus Park Mall
02.2017 - 12.2018
- Overseen monthly Fee Calculation Report, controlled labor and food costs, oversaw payroll and accruals.
QUALITY DIRECTOR
Chick-fil-A Hammond
06.2014 - 02.2017
- Ensured great guest experience, managed CEM scores and CARES system, controlled food safety and quality.
Education
B.S Microbiology -
05.2015
B.S Microbiology -
05.2014
High School Diploma -
05.2013
Skills
- Time Management
- Teamwork
- Customer Service
- Leadership
- Communication
- Customer Relationship Building
- Listening and Comprehension
- Patience and Empathy
- Professionalism and Courtesy
Certification
ServSafe Certified
Personal Information
Title: Service Manager
References
References available upon request
Timeline
Vault Teller - Regions Bank
08.2023 - Current
OPERATIONS MANAGER - Raising Cane's
04.2021 - 08.2023
CAP 1 ASSOCIATE - Walmart
03.2020 - 04.2021
SERVICE AND ENGAGEMENT TEAM LEAD - Target
07.2019 - 03.2020
NIGHT TIME OPERATIONS DIRECTOR - Chick-fil-A Hammond
12.2018 - 07.2019
FINANCIAL DIRECTOR - Chick-fil-A Paramus Park Mall
02.2017 - 12.2018
QUALITY DIRECTOR - Chick-fil-A Hammond
06.2014 - 02.2017
SOUTHEASTERN LOUISIANA UNIVERSITY - B.S Microbiology,
UNIVERSITY OF LOUISIANA - B.S Microbiology,
ALBANY HIGH SCHOOL - High School Diploma,
ServSafe Certified
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