Summary
Overview
Work History
Education
Skills
Timeline
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Nathaniel Saint Elme

Rahway,United States

Summary

Dynamic bartender and trainer with extensive experience at Kona Grill, adept in drink preparation and employee training. Proven ability to enhance customer satisfaction through exceptional service and menu knowledge. Skilled in conflict resolution and maintaining bar inventory, ensuring a vibrant and efficient bar environment. Committed to responsible alcohol service and team development.

Overview

8
8
years of professional experience

Work History

Bartender/Trainer

Kona Grill - Woodbridge
Woodbridge, New Jersey
01.2014 - 01.2017
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Completed regular bar inventories and daily requisition sheets.
  • Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service.

Waiter/Trainer

TGI Fridays
Woodbr, New Jersey
02.2012 - 02.2014
  • Supervised busboys to ensure proper cleaning of tables between guests.
  • Adhered to cash handling policies when accepting payments from customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted servers with taking orders from customers as needed during peak hours.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Trained new waiters on food service procedures and customer service standards.

Waiter

Red Lobster
Woodbridge, New Jersey
01.2009 - 02.2011
  • Provided excellent customer service to ensure repeat customers.
  • Ensured all dishes were prepared according to recipe standards.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Responded to ad hoc cleaning duties at end of shift.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Education

Bachelor of Science - Computer Engineering

DeVry University
New Brunswick
05-2018

Skills

  • Drink preparation
  • Bar inventory
  • Responsible alcohol service
  • Menu knowledge
  • Food pairing
  • Customer service
  • Employee training
  • Time management
  • Conflict resolution
  • Attention to detail
  • Food safety training
  • Bar equipment use

Timeline

Bartender/Trainer

Kona Grill - Woodbridge
01.2014 - 01.2017

Waiter/Trainer

TGI Fridays
02.2012 - 02.2014

Waiter

Red Lobster
01.2009 - 02.2011

Bachelor of Science - Computer Engineering

DeVry University

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Nathaniel Saint Elme